4/22/2022 - MOST RECENT: VISITING NEW BRANCH IN WAKE FOREST, NC ON CAPITAL BLVD. DEPOSITED CHECK AT TELLER LINE 4-4:30 PM ON FRIDAY, NO SPECIAL REQUESTS, NO CASH BACK , NO HOLDS (because I asked if this would be the case) OR ANYTHING, OTHER THAN IT TOOK TELLER ALMOST 10 MINUTES TO HANDLE THIS TRANSACTION. CHECK DOES NOT SHOW UP ON LINE, IMMEDIATELY...NOR DOES IT SHOW UP NEXT DAY (SAT. MORNING). I CALL BRANCH, TALK TO ATTENDING MGR. AND SHE SAYS IT MUST BE SOME "GLITCH" IN THE SYSTEM, AND THAT I WILL HAVE TO WAIT UNTIL MONDAY TO FIND OUT IF THERE IS A PROBLEM. I LOOK ONLINE ON SUNDAY MORNING - NOTHING POSTED, AND I CHECK again MONDAY MORNING, STILL NO CREDIT TO MY ACCOUNT. I VISIT BRANCH BEFORE LUNCH. THE PLACE IS OUT OF CONTROL. THE MANAGER WALKS IN AND I INQUIRE ABOUT IT, AND HE SAYS HE SAW SOMETHING ABOUT IT COME ACROSS HIS DESK, BUT NOTHING HAD BEEN DONE ABOUT IT. AT THIS POINT I AM STRESSED...I REQUEST THEY locate this check/ MY MONEY, HE SAYS HE CAN'T, AND HE REPORTS HE...WILL LOOK INTO IT! HE SAYS IT WILL BE THE END OF THE DAY BEFORE HE COULD HAVE A RESPONSE. THIS CK. IS FOR OVER 11K (WRITTEN FROM AN ATTORNEY'S TRUST ACCOUNT) AND THE ONLY THING I HAVE IS SOME ODD LOOKING DEPOSIT SLIP GIVEN TO ME ON FRIDAY. HE COULDN'T TELL ME WHAT HAD TRANSPIRED. I TOLD HIM, I WOULD BE REPORTING THIS TO THE ATTORNEY GENERAL, THE NEWSPAPER, AND THE POLICE OF WHICH I DID CALL AFTER LEAVING. I WENT BACK INTO THE BRANCH THREE HOURS LATER, TAKING WITH ME A WITNESS, AND THE MANAGER AT THIS TIME SAYS THEY HAD FOUND MY CHECK, WHICH HE HAS ON HIS DESK. HE DOESN'T OFFER ANY EXPLANATION. HE DOES SEEM ODD, AND DIFFERENT FROM MY HAVING SEEN HIM IN THEIR OLD LOCATION. IN PREVIOUS DEALINGS HE SEEMED IN CONTROL. BUT TODAY, HE SEEMED PERPLEXED AS IF HE WERE WALKING ON EGGSHELLS AFRAID OF REALLY HANDLING THIS SITUATION INTERNALLY. A CAVEAT TO THIS...AND NOT TO SAY THAT ANY OF THIS RELATES TO THE OTHER BUT---ON FRIDAY THE EMPLOYEES WERE DRESSED IN SOME KIND OF ATTIRE, UNUSUAL TO THE PROFESSIONAL APPEARANCES USUALLY SEEN AT A BANK. ADDITIONALLY, THE TELLERS WERE WEARING THE (COVID) MASKS, IN FACT I COULD NOT UNDERSTAND THE TELLER HANDLING MY TRANSACTION. HER VOICE WAS LOW AND MUFFLED, AND WHEN I EXPRESSED TO HER THAT I COULD NOT HEAR HER CLEARLY...NOTICEABLY THE TELLER BESIDE HER ODDLY STOOD UP, CATCHING MY ATTENTION, TURNED HER BACK IN MY DIRECTION, AND STOOD THERE...I COULD NOT HELP BUT READ...THE BACK OF HER SHIRT ...WHICH HAD IN LARGE PRINT..."BLACK LIVES MATTER". (which is fine, but I did not know this was the stance this business was taking, being that it seems to be so controversial) This WHOLE experience was really simply unnecessary...I have never witnessed anything like this in dealing with BB&T or any bank for that matter. Needless to say, I am not going to continue to do business with them. It was too much work, too many issues for a simple deposit, having never previously had any issues with any on site transactions. Truly most of my transactions are on line, but still.

Fantastic communication! Fantastic guidance! Fantastic team! Everything about my experience with this bank was amazing. They've got nothing to hide and a great team of carefully selected workers!

Awful bank! Please Never use Truist!! My car loan has been double charged out of my account for 2 months now. This is not my fault but Trust will not admit it is an issue with their system. They keep arguing telling me I paid my payment twice 2 times in a row!! On top of that they are charging me fees!! They refuse to give me my money back. I escalated this as high as I can go with Truist. I have now contacted Better Business Bureau. They are giving Truist 15 days to respond. They refuse to admit fault and I want everyone to know to go with a different bank. I should not be treated like this and neither should you!

I called customer service on 2/6/24, requesting to change my recurring payment. The customer service rep deleted my current bank account that the recurring payment was withdrawn from. I informed her that was not what I requested, I asked to speak with a supervisor and explained what happened. I wanted to make a change in the banks to withdraw my recurring payments and not delete the account. She assured me the account wasn't deleted and I would have to make the change on the app. A week or two later, I receive an email that my payment was late and I was assessed a late fee! I called customer service on 2/20, and I was informed they would pull the call and review it, and I would receive a call and it would be dismissed if it was an error with Truist. I never received a call, but a letter stating I needed to pay the late charge! I called customer service once again and was placed on hold for a total of 25–30 minutes The rep on 2/20 didn't enter any notes into the system, and a manager pulled the call and determined it wasn't their error—really! My experience really makes me want to close all my accounts and move them elsewhere! I think I will!

Too many fees, and pushing the CRT bs. Also, I wanted a small safe deposit box, there were none. They “gave” me a larger SDB to use, then charged me for it, a year later. Boom! Closed my accounts and moved to a local CU. They asked why. I told them “racism” Much happier now

Don't walk run far away from this banking establishment. I banked with BB&t for over 20 years without issue. Since they merged and became truest I have had nothing but issues and problems. Zelle payments not being received, not being able to use the mobile app to make deposits, extremely long customer service wait times compounded with clearly call center agents instead of banking employees, and a mobile app leaps and bounds less user friendly and intuitive than the one BB&t used.

I opened a checking account May 13,2022. Supposed to be free with Direct Deposit. Was charged a monthly fee June 27 because DD didn't come in until the 30th. Jumped thru hoops, hours on the phone to be "forgiven as a one time courtesy" $12 fee. December 2022, my DD (it is a pension) comes early due to holiday. Because Truist statemetn runs to 27th of month, Dec. 2022 had 2 DD's (Nov 30 & Dec 20) and Jan 2023 had NONE as their statement period ended 1/27/23, my pension DD comes in 1/31/23. An hour on the phone, numerous holds, now waiting for a call back for a supervisor.

I have been with this bank throughout multiple mergers over the last 45 years. I am in the process of closing out all my accounts based on woke ESG policies. I don’t want my banking institutions to be involved in politics.

After opening an account, they waited for my first big deposit then locked the account and made me come in branch. Terrible customer service. Website is insanely slow.

I have been banking with Truist (originally Suntrust) for a long time. All my direct deposits goes to this bank for many years. Although there never have been much customer service, I didn’t mind much until recently when an erroneous draft went to my “credit card” account that I never ever used instead of my regular checking account (with plenty of cash). Then the credit account started incurring interest and penalty. I called the bank as soon as i saw it, told them it was an error and they said they’d reverse the charge and close the account as I requested. However, even they reversed the charges, they never closed the account which kept accruing interest and penalty. When I finally realized again I called them and asked them to correct it. I had to talk to two levels of customer service and they ended up telling me that there is nothing they can do since they gave me a credit already over the past 12 months due to the last correction. They refused to correct their own error that they put on their long-time customer. This is shocking and I am moving away from this bank.

Too many fees, and pushing the CRT bs. Also, I wanted a small safe deposit box, there were none. They “gave” me a larger SDB to use, then charged me for it, a year later. Boom! Closed my accounts and moved to a local CU. They asked why. I told them “racism” Much happier now