I've been banking with SoFi for one year now. I haven't had to directly interact with their customer service, but I've had zero problems and have been generally happy with their interest rates (not best on the market, but much higher than average). Their "SoFi Plus" rewards program is also quite generous if you do direct deposit, invest with them, use their credit card, etc. Their app works well and allows for instant transfers between checking, savings, and special "vaults" you can create for specific pools of savings (vacation, auto purchase, etc.). I am planning to continue using them as my primary bank for the foreseeable future.

At the time of this review, I can confirm that there is no way to add a beneficiary to SoFi Checking and Savings. Sometimes there is confusion because apparently you can add a beneficiary to a SoFi IRA brokerage account, but not to a Checking and Savings. I'm in for the $300 DD bonus, but I can't stick around after that. No POD beneficiary is a long term dealbreaker for me.

I had tried opening a SoFi money account a few years back, wasn't approved, tried talking to support, never could tell me why. They dropped their rate so I didn't really care and moved on So, last week I saw the blurb about the 1.25% with direct deposit and $300 bonus and figured I'd give it another shot, went back, tried again, after uploading my photo ID I was approved, no problem. Then, tried to add DW to my account as a joint holder (since they don't support beneficiaries). I sent the invitation, she filled out the form, immediately rejected for "Our inability to verify certain information that is required under the Patriot Act.". Really, what? No offer to upload photo ID or other supporting documents, just NO. Did a chat with customer support, they said, her account is locked nothing we can do, have to wait 7 days for it to unlock before they can look at it and try again. Really, 7 days. Fine, it's still a good rate in today's market so I wait. 7 days later, go through the process again, same problem. Request denied, same reason. Chat with customer support, can't tell me why she can't be added, tell me to wait 7 days and try again. Call customer support, can't be told why she can't be added. Ask to speak to a supervisor, wait 10 minutes, get a supervisor, confirms my information, then hangs up. Oy, no thanks. I'll do my direct deposit, get my $300 bonus and close the account. These guys are not ready for prime time and I don't trust them with my money.

Very inconsistent transaction timeframes. This has already caused me to get a late fee on one of my bills that I paid on time. I never had issues with my previous bank. I wanted to try SoFi because of their advertised APR and other perks. Well, not worth it!! They also do not treat every customer the same, apparently you have to have a lot of money or be a "good customer" to receive these perks and good customer service. Zai, one of their representatives did not treat me with equal respect or help in the way I needed help. With this being my personal banking service, it was extremely concerning and disappointing to receive this kind of treatment. This representative left the chat after I had asked to speak to a superior for additional help and questions, that left a very bad feeling in my stomach. Again, this is MY money. I have already set up an account elsewhere. Never again.

SoFi let's you set up an account quickly and easily, but it's NOT a real checking account. They take weeks to ship debit cards and will freeze your account if you spend use the account regularly without recourse. I opened my account in a few minutes and had my biweekly deposit of about 3k hit without problem. I used salary through google pay since theyre so slow to send debit...inittially without issue. They froze my account 2 days later pending an ID verification. This is obviously an app based picture process. When their app couldn't get a clear picture of my ID the link expired. Their representatives told me their policy is to not send another link for 24 hours...and of course no supervisor or workaround. I had to pay a restaurant tab and the rep literally hung up on me saying they can't help and try again in 24 hrs. Obviously a regular bank would never leave a checking account holder hanging. My entire paycheck is in SoFi and I can't access it. This is a take it or leave it bank with off shore customer service who have trouble with English. Easy to open but they'll hang up on you if there are any issues and God help you if you have no other account. Still unclear why I need to verify ID when my info was sufficient to open account. It's likely a ploy to ensure you can't claim checking bonus.

I have not had this account long but was very suspicious when signing up for it due to issues like this. Absolutely ruined my daughters birthday celebration at the restaurant with the embarrassment of not being able to pay for our dinner because I had my card locked and when I went to login into the app it said my login credentials was not good. The system wouldn't even let me go into to reset my password. Sofi has definitely ruined our night for sure!

This scam of a company made me put $500 in my account to access the ability to deposit a check. Upon depositing the check, they had an agent call me to basically tell me they determined it was fake and it was being rejected. I tried to ask what recourse I had and the woman literally could not give me an answer. I hang out with her and call back to try to get information from someone else since she clearly was not helpful. The next woman mentioned a restriction and that the check was under review. No explanation of what a restriction meant. However, I logged into my account and realized the restriction was on my ENTIRE account. So I have NO access to MY OWN MONEY, meaning the $500 unrelated to the check. Meanwhile I had also set up direct deposit for over half my paycheck into this account. So, I call another person at the phone line listed with the restriction messaging to confirm if I am correct that I can't access my own money because of their incompetence. He confirms and every single time I talk to a person, the ONLY thing they make very clear is that "we can give no estimated time frame for resolution." ARE YOU KIDDING ME?! You are literally holding the majority of money I have to my name hostage. What gives you the right? How is this legal? No one has answers just insincere apologies for the "inconvenience." NOT BEING ABLE TO ACCESS MY OWN MONEY IS NOT AN "INCONVENIENCE" IT IS A SCAM AND THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

I did a mobile deposit on September 7th for $6k and was notified when funds would be available, then on September 8th my account was frozen and placed under review. What they dont seem to understand is that this is a loan check and it has to be repaid starting October 7th and I borrowed this money for car repairs. I called several times which was a waste of time because they dont seem to care and keep saying the same thing, which is pretty much nothing. I will not be making payments on a loan that I never had access to and when they take me to court for nonpayment, I will send them to the bank that took my money and wont let me touch it. All they had to do is decline the check, if there was a big issue with it, but no, they accepted the check and then locked everything up. Im at wits end with SoFi. The first time I called, I was told that I violated Lord only knows what. The second time, they were making sure the check was valid and it must have been because they deposited it. Now, all I get is that were monitoring your account for your protection, sorry and to wait to receive an email. This is just crazy, I wouldnt be so upset if it wasnt a loan and didnt have to be paid back but here I am, car still need repairs and Im racing against the clock until my first payment is due. Does anybody know how long something like this could take? I deposited a check like this in the past from the same loan company and it wasnt a problem at all, so I dont know what they are doing but this isnt good. I was going to set up direct deposit but Im scared to death that I wont have access to any of my money and they dont seem to care whether you are able to pay bills, buy groceries or anything. They dont really care and this is really sad because Ive always spoken so highly of SoFi but now Im lost for words. Don’t use them, if you need access to your money. They will render you broke and homeless with a smile.

SoFi has been a great online bank with great rates for me and my family as we are saving for a major purchase. Overall, very, very good. Opportunities: 1. Rates are not top of class. SoFi is now almost 1% under the top rates in online banking. C'mon man! 2. Immediate transfer wires when you need to buy a car or boat or another large purchase. They have options for a home purchase, but not for other purchases to get my money out asap. 3. Cafe in major cities so I can deposit cash - no options for physical banking right now Good stuff: 1. Fast large transfers in one day to connected accounts - overnight 2. Customer service team is available and helpful 3. Get paid early with direct deposits

And with savings rates better then most CD rates, I'm happy. They just increased the savings rate to 4.30%! I have a SoFi world elite credit card, too, and they're paying me 3% cash back on ALL purchases! I have had fraud on my card twice so far and it takes about a week to get another card. That's annoying, but there's not much they can do about fraud - it's rampant! I just wish I could get my card in a day or two, like I can with CapitalOne, when there's fraud. The money takes a day or two to travel from and to my SoFi accounts to and from other accounts, but I expect that will change soon to a more immediate transaction. I love the gamification they have set up. I get points when my credit score improves. I get points for setting up DD and bill payments. I've earned several thousand points just for setting up my accounts. Their stock trades are fast and easy, too. Overall, I'm VERY happy with SoFi. And things will only get better with time. Plus, they have $2M in FDIC insurance, so my money is SAFE! Who else has that? Nobody!

Terrible trash customer service. They lied to me multiple times now im left to just pray and hope my direct deposit comes through.