I have not had this account long but was very suspicious when signing up for it due to issues like this. Absolutely ruined my daughters birthday celebration at the restaurant with the embarrassment of not being able to pay for our dinner because I had my card locked and when I went to login into the app it said my login credentials was not good. The system wouldn't even let me go into to reset my password. Sofi has definitely ruined our night for sure!

This scam of a company made me put $500 in my account to access the ability to deposit a check. Upon depositing the check, they had an agent call me to basically tell me they determined it was fake and it was being rejected. I tried to ask what recourse I had and the woman literally could not give me an answer. I hang out with her and call back to try to get information from someone else since she clearly was not helpful. The next woman mentioned a restriction and that the check was under review. No explanation of what a restriction meant. However, I logged into my account and realized the restriction was on my ENTIRE account. So I have NO access to MY OWN MONEY, meaning the $500 unrelated to the check. Meanwhile I had also set up direct deposit for over half my paycheck into this account. So, I call another person at the phone line listed with the restriction messaging to confirm if I am correct that I can't access my own money because of their incompetence. He confirms and every single time I talk to a person, the ONLY thing they make very clear is that "we can give no estimated time frame for resolution." ARE YOU KIDDING ME?! You are literally holding the majority of money I have to my name hostage. What gives you the right? How is this legal? No one has answers just insincere apologies for the "inconvenience." NOT BEING ABLE TO ACCESS MY OWN MONEY IS NOT AN "INCONVENIENCE" IT IS A SCAM AND THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

And with savings rates better then most CD rates, I'm happy. They just increased the savings rate to 4.30%! I have a SoFi world elite credit card, too, and they're paying me 3% cash back on ALL purchases! I have had fraud on my card twice so far and it takes about a week to get another card. That's annoying, but there's not much they can do about fraud - it's rampant! I just wish I could get my card in a day or two, like I can with CapitalOne, when there's fraud. The money takes a day or two to travel from and to my SoFi accounts to and from other accounts, but I expect that will change soon to a more immediate transaction. I love the gamification they have set up. I get points when my credit score improves. I get points for setting up DD and bill payments. I've earned several thousand points just for setting up my accounts. Their stock trades are fast and easy, too. Overall, I'm VERY happy with SoFi. And things will only get better with time. Plus, they have $2M in FDIC insurance, so my money is SAFE! Who else has that? Nobody!