I have been a client since they started. My honest opinion is that they have issues if you move money a lot, you will have to verify your external accounts on a call and such. Otherwise they are decent. They give free Wire Transfers which hardly any bank gives and their ACH is also pretty fast. I see lot of complaints regarding the low rate but there are ways to fix that if you see below. The other option is to keep opening new accounts with the small banks. They give good rate for a while but then dont keep up and it becomes a pain to keep switching. For extra 1%, just use this link to open your account. https://www.marcus.com/share/SAN-PVH-1BHH You can also get an extra 0.1% with an AARP membership which is pretty cheap. So the overall rate becomes 5.60 percent which the highest these days for savings accounts. You can create an account here and message me if you have any questions.

I opened a 12 months CD at 5.5% APY (5.35 APR). The process was smooth. It is really a pleasant experience when you have a true online bank making the customer journey better than most banks here. I chose the two small deposits to my external bank as the means to fund the CD. Upon verification of the two small deposits, my CD at Marcus was instantaneously credited the exact amount without waiting for days. That was an unexpected plus. This is the only bank I know that does this. Most banks will make you wait for days after the small deposits verification to actually deposit your money to your CD. They have a "close my account" button when logged into your account. If you press it, it literally closes your account (I tried it and it would have closed my account, had it not been for the fact that the account was not funded yet at the time). I believe this is the button you press after maturity (you do not have to call service rep). You can link more than one external bank. I only have one linked, but there is an option to add another if you like. You can add beneficiary online as well without speaking to a rep, another plus.

I needed to do a wire transfer to a new bank account that I could not wait to set up as an external account. This was unachievable for obscure and impenetrable reasons. It would have helped if there was someone identifiable within the organization who could actually listen to and resolve problems. I was fine as long as I operated within the online system. Today I necessarily ventured out of that cocoon. I had so bad an experience I found it necessary to close my account.

I deposited $100,000 with Marcus on 1/15. On 1/27-28 I tried to access to add more funds, only to find that they had locked my account. I called, the rep had no information, other than they will not allow access to my funds, and will not tell me when they will either allow me access or return my funds. I have called 4 times, 2/7, 2/8, I have spent HOURS on hold, spoken with William, Kayla, Tatiana, Calique(sp?) and Audrey, and nobody there can give any answer other than to wait another 5-7 days and call back. This is unacceptable behavior from a supposedly professional company. How do I get my money back?

I'm Happy with Marcus. Great Rate. No problem with deposits or withdrawals. They are part of Goldman Sachs. Much better than those new non-bank holding companies that are not FDIC insured until they transfer the deposit into the FDIC insured partner bank. Use my link. Get 5.5% for 3 months in regular savings account. Open savings account and share your own link. Each link used gets you and the user 3 more months of extra 1%. You can also get an extra 0.1% with an AARP membership https://www.marcus.com/share/ERI-7MR-GL8K

After a year, suddenly no one will speak with me or answer my questions, because their "secret system" says my phone number is not in my name. IT IS. I have my PIN, password, secret word and it's the same number I created my account with, however I cannot access my account or get any help. They recommended calling the phone company??? Of course they had no idea what the bank is talking about. Even a Supervisor refused to send a pin to my phone number. Now I had to fill out a notarized affidavit just to access my money again. Will take weeks. Ridiculous!!!!

I removed one star because they removed one cd functionality for the 14 mount special cd. You can not update the maturity option for 14 mount cd from the app anymore. There shouldn’t be any reason why you shouldn’t be able to do this. Other wise the cd rate is ok “5.4 APY”, the iOS app is clean and easy to use. No problems so far.

I did my research before choosing to go with Marcus for my HYSA. There are banks out there with higher APY, however, I felt most comfortable using Marcus than some of the others. I wanted to ensure I could access and transfer funds as needed using a good interface. I feel secure with them. Get yourself a higher APY when you sign up using my referral! Please feel free to pass it on as well. www.marcus.com/share NID-IWR-UL4I

We opened a HYSA back in November and the rate has been fantastic. Don't let your money sit around! Please use my referral link so you can get an extra percentage on your rate when you open an account! https://www.marcus.com/share/JOS-SWP-DNSG

Use the following link to get additional 1% interest to the current rate for online savings. https://www.marcus.com/share/PET-AXZ-NWTB

CD rates were competitive and account opening process was really quick; money was funded and started earning interest the same day. Compared to my experience with Bank of America, which sat on my money for almost two weeks during an archaic "account review" process and now seems to be requiring me to bring signed signature cards into a physical branch, Marcus was super smooth. I will say, however, that I added a joint owner after the fact rather than at account opening. That was a bit of an ordeal that required calling in, listening to long disclaimers, getting transferred to a credit card division by accident, and then starting the whole process over again. During that process, the rep I spoke with accidentally got my "secret word" and "hint" mixed up when verifying on a call, so she gave me the secret word rather than the hint. A little concerning, but I think it was an honest mistake. Edit: I think maybe I set them up in reverse. I'll give them the benefit of the doubt. Their online savings rate is also decent, and at the moment if you sign up via a referral we both get an extra 1% for a period of time which makes it comparable to or better than a CD, but without tying the money up in the meantime. Here's my link: https://www.marcus.com/us/en/savings/referral?referralcode=MAR-SZE-TMDR