I deposited $100,000 with Marcus on 1/15. On 1/27-28 I tried to access to add more funds, only to find that they had locked my account. I called, the rep had no information, other than they will not allow access to my funds, and will not tell me when they will either allow me access or return my funds. I have called 4 times, 2/7, 2/8, I have spent HOURS on hold, spoken with William, Kayla, Tatiana, Calique(sp?) and Audrey, and nobody there can give any answer other than to wait another 5-7 days and call back. This is unacceptable behavior from a supposedly professional company. How do I get my money back?

I'm Happy with Marcus. Great Rate. No problem with deposits or withdrawals. They are part of Goldman Sachs. Much better than those new non-bank holding companies that are not FDIC insured until they transfer the deposit into the FDIC insured partner bank. Use my link. Get 5.5% for 3 months in regular savings account. Open savings account and share your own link. Each link used gets you and the user 3 more months of extra 1%. You can also get an extra 0.1% with an AARP membership https://www.marcus.com/share/ERI-7MR-GL8K

After a year, suddenly no one will speak with me or answer my questions, because their "secret system" says my phone number is not in my name. IT IS. I have my PIN, password, secret word and it's the same number I created my account with, however I cannot access my account or get any help. They recommended calling the phone company??? Of course they had no idea what the bank is talking about. Even a Supervisor refused to send a pin to my phone number. Now I had to fill out a notarized affidavit just to access my money again. Will take weeks. Ridiculous!!!!