The bank made an error in my account of $33,000 and refused to correct it. The transaction was made by 53 on behalf of a commercial customer we unfortunately had in common. The bank was happy to debit my account and credit the commercial account, but would not reverse their entry even though it was in error. Instead I had to wait for the commercial account holder to send me a refund, and my account stayed overdrawn until that was done. Now I am trying to get fees reversed and other access issues resolved and am passed from one group to another and no one will help. This has been going on for over a month. I am currently trying to contact the branch manager but no one answers the phone.

I have a 100% history of payment in 18 credit cards. Only one credit card I have issues with, 53 bank. After I had the second issue with them (due to the long process compare to other banks to link an external account so no automatic payments possible) I went to a branch, paid all the balance, but surprise it seems like the person at the bank made a mistake and for just 1 dollar I have 6 MONTH LATE PAYMENTS. A credit of way more than 700 is now at 589. THANKS 53 BANK!!!! If there were a ZERO in the rate that is what I would have rated you with. I will take my business other place.

When I was visiting a relative in Tennessee, I walked into a branch to break a $50 bill. The teller told me they cannot make change for me because I was not a customer. Um, what?? It is a $50 bill, cash, to be broken into 2 $20's and a $10 or 5 $10's - cash for cash. Nope. I have never seen such poor service and a petty refusal of a reasonable request. I vowed right then and there that I would not ever do business with this bank. They are expanding in my state and good luck with that if the service is that poor going forward.