The following is the experience I had with Chase bank. My son was made sole beneficiary of his friends estate. She had no family and her and my son met online in 2010. She eventually moved to our town to be closer to him. She had an inherited IRA as well as a checking account and credit card. She had sent emails to Chase requesting that my son be put on all her accounts at Chase. My son contacted them to give his information. He was put on her checking acct but not her IRA. When we discovered this we questioned the private client person in charge and he said she never requested that. However I have the email that says she did. Unless an IRA is not an account. He was her sole beneficiary let's not forget. Had him being put on the IRA would have occurred it would have saved over $50,000.00 in attorney fees trying to get it. They dropped the ball and caused life changing results.

chase bank doesnt care about their members and will discriminate people who are poor and will refuse to honor their written overdraft rules in which has lead to health crisis because a rejected attempt to purchase a small amount of food in which was within the limits of overdraft rules. they are heartless computer minded scums !

their chase plan for their credit cards specifically states the monthly fee is included in the monthly payment and continues to show this as a footnote when looking at the plan on the website. Yet I was charged extra monthly fees on top of the monthly payment that already included the fees. When contacting their customer service to try to resolve the issue, they act confused and say they are required to charge separate monthly fees to show the monthly charge. It is clearly stated and continues to be stated on their own website that the monthly fee is included in the monthly payment and no separate fees need to be shown or charged. I get the run around and no resolution from CS. Unethical company that doesn't follow its own policies.