Been with this bank for well over a decade for both my personal and biz accounts. They have been consistently helpful with great customer service!

We have used BoA for many credit cards for years, starting out with bonus offers and 0% interest rate offers. Recently have simplified our finances and now have two credit cards with combined credit limit of $59,000. However I am philosophically preferring smaller banks and credit unions so am using the credit cards infrequently. ***Today I discovered that since my last automatic full payments in July and August, the bank had "forgotten" my outside checking account for automatic payments so that one automatic payment didn't happen, and the other one was about to not happen. One of the two accounts "remembered" an old checking account that had last paid BoA in 2009 and which I had closed in 2015. I paid both accounts by phone and customer service refunded a $1.68 interest charge, and moved to cancel an impending late fee. We had a BoA basic checking account for a long time but only needed it to occasionally order Euros to take on trips to Europe, got tired of maintaining $1500 balance to avoid monthly fees, so I closed it. It makes me nervous that their system "forgot" an autopay setup which had worked 5 months ago while "remembering" an account that had last been used 14 years ago - which makes me feel unsafe about their other storage of our data.

I wanted to open a short-term CD and found a good rate at BOA. Thought they'd be a safe choice because they're a major bank and had a physical location just down the street. The process to open a CD was really bizarre; had to choose my occupation from a list of random specific titles ranging from "CEO" to "vending machine operator," but with nothing matching normal titles in the working world. Then got a message that my account was "under review" and that I would get an email when it was opened. BOA took my money by ACH the next day, but it was 11 days before they "received" it and could open the account. Meanwhile, I missed interest that entire time. It seems ludicrous that in 2023 it took this long to open a CD account through BOA, when I went to Marcus by Goldman Sachs and my account was opened and funded instantaneously and I started earning interest that very day. I regret that I tried to open this account at BOA and would have aborted if the money hadn't been completely locked up. The difference in the experience with Goldman Sachs was night and day. If you do open an account with Goldman Sachs, we both get a bonus percentage point on their online savings account if you open using my link: https://www.marcus.com/share/JEF-L73-SPAN With the bonus percentage point, the online savings account is about the same as a CD rate at the moment.