But Mgr. Amy contacted me and resolved the problem to my complete satisfaction

Every time I needed them. Been with them for about 16 years. Thanks.

Honestly, their customer service is wonderful until you start having problems. My account was compromised, again. I called the bank to talk about it. The person who answered was very short and curt with me. She didn't even console me with an apology that this has happened to me. She looked up my info and just told me that I would have to dispute the charges when they post, ok fine, but she didn't do one key thing..She didn't say, "Hey, I need to get you to customer care to cancel your card." she literally just hung up after the call. It dawned on me a few seconds later that this wasn't done, so I called back. The gentleman who answered was nicer, but it seemed he was new so I let is slide, he finally got me to customer service any my issue was resolved with the card. But check this out...can someone at First Source please tell me what the algorithm is that is used to determine what charges are blocked as possible fraud and what isn't. Last May I tried to make an $80 deposit on a reservation and you blocked my card for possible fraud and actually had me with out a card for a whole weekend because when your fraud line called and I answered it just hung up on me and never called back again. I tried to call and the person who answered told me I needed a case number, so I had no cash for a weekend and at the time had a 6 month old and a 13 year old. Now, someone charges close to $500 on my card and yet you let that go through. It seems your system has some issues that need to be worked out because that doesn't even make sense.

My debit card was compromised and their fraud line called me and when I answered no one said a thing, so I hung up, I saw the number again answered it, still no one said anything so I hung up again. I went to order pizza my card was declined. I checked my account and my money was there. But because this happened on a Saturday I had to wait until Sunday to call someone to find out what was going on. When I called the bank I was told that my car had been restricted because of some charges that they wanted to confirm with me. But she couldn't come from the charger with me because it wasn't my main branch. What type of craziness is that? Anyway I asked her why no one had called me she said the fraud line should have I told her that I did get two calls from an 800 number but they didn't say anything. After I hung up with her I called those numbers and sure enough it was the Fraulein which infuriated me because they had not even tried to call me again to confirm the charges. So on Monday I called the bank confirmed the charges were not mine and they were supposed to send out a debit card to me. Mind you I'm a mother of two one of my children is 6 months old and my husband is deployed I have had no access to my money since Saturday. Now we're on Friday almost a week later I call the bank because I haven't gotten my debit card and had been two to three days the customer service representative who helped me told me my car was never ordered! I haven't gotten my debit card and had been two to three days the customer service representative who helped me told me my car was never ordered! WTF!!! WHAT KIND OF BUSINESS IS THAT SO I'M SUPPOSED TO TELL MY CREDITORS THAT MY BANK DIDN'T MAIL MY DEBIT CARD SO I CAN'T PAY THEM YEAH OKAY LIKE THAT'S REALLY GOING TO GO OVER. Bottom line my card was ordered in a I don't receive this card by Monday there's going to be a lot of H E-Dubble toothpicks to pay because I have no money I don't have time to get off work early to go to the bank and go inside to withdraw money this mistake should not have happened the fraud line should have called me until they got an answer from someone and then the card actually could have been ordered earlier like on Saturday. So be careful with that bank.