But Mgr. Amy contacted me and resolved the problem to my complete satisfaction

Every time I needed them. Been with them for about 16 years. Thanks.

Honestly, their customer service is wonderful until you start having problems. My account was compromised, again. I called the bank to talk about it. The person who answered was very short and curt with me. She didn't even console me with an apology that this has happened to me. She looked up my info and just told me that I would have to dispute the charges when they post, ok fine, but she didn't do one key thing..She didn't say, "Hey, I need to get you to customer care to cancel your card." she literally just hung up after the call. It dawned on me a few seconds later that this wasn't done, so I called back. The gentleman who answered was nicer, but it seemed he was new so I let is slide, he finally got me to customer service any my issue was resolved with the card. But check this out...can someone at First Source please tell me what the algorithm is that is used to determine what charges are blocked as possible fraud and what isn't. Last May I tried to make an $80 deposit on a reservation and you blocked my card for possible fraud and actually had me with out a card for a whole weekend because when your fraud line called and I answered it just hung up on me and never called back again. I tried to call and the person who answered told me I needed a case number, so I had no cash for a weekend and at the time had a 6 month old and a 13 year old. Now, someone charges close to $500 on my card and yet you let that go through. It seems your system has some issues that need to be worked out because that doesn't even make sense.