After doing contract work there I opened an account and am happy with the service for the last 2 years

Zions Bank has the greatest customer service I've ever experienced! Every time I leave a branch I think to myself, "now that is customer service." When I lived in Layton, I would be greeted with a "hey Joey, how are you today?" Something I thought I would miss when I moved to Logan for school. It didn't even take a month before I was getting the same treatment at any of the many branches here in Cache Valley. Not just my name, but they remember to ask about my family, a test I had last week, or making sure I got over the sickness I recently had. I went on a vacation last year, but forgot to transfer the needed money from my savings to checking before I left! I was away from the internet for the majority of the trip, but once I could check on things, I noticed that I had racked up quite a lot in NSF charges. I gave Zions a call and explained my mistake and they waived them all. Let me repeat that, they waived every NSF charge I had (validly) incurred. They didn't need to, but were more than happy to help out. This was very smart of them considering that because of this service, I'll be with them for life. I once went into a branch inside a Smith's to get a money order. The teller told me that he'd be more than happy to get me one, but they cost $2.50. He advised I go to the Smith's customer service desk, as it would only cost $0.50 there. Instead of looking out for their company's profit margin, they look out for the customer. The one downside is that they are not nationwide. If you travel too far, there won't be any ATMs you can use without charges. Zions' fees are very reasonable though, only one dollar to use a non-friendly ATM where other banks charge three or four. A friend of mine just complained about a certain mega-bank that charged him $38 for NSF (quite a bit more than the $0 I paid.) No minimum balance. No monthly charges. Just reasonable fees where needed and outstanding customer service. I wouldn't dream of leaving Zions bank.

When it comes to consistency, they just about have it nailed down. The unfortunate customer service that we've (sadly) come to expect, is right about on par. There are no fireworks. Nothing personable or spectacular to mention regarding service; the employees are cordial and polite and will then happily transfer you to another department. If that is satisfactory for you, that's great! You'll be getting the exact same response from the next representative on the line. That being said, what they do manage to take care of is prompt and efficient. Just don't expect them to feel your pain when your bank information has been hacked and your account has been drained. For some reason they can't grasp your frustration about your funds not being replaced for at least 3 weeks. Wow, what horrible, demanding customers we are!

This is an overall solid bank, but one that is advantageous in my area only because there are so many branches located around here. They have a good selection of products. For me, I've had both a savings and checking account to them. One thing I like is that it's easy to find your balance and what transactions currently are on a live update. Some institutions delay these by quite a bit, but Zions does a good job of making them as real-time as possible. What I don't like about them is that they don't have a good way to do live chat or contact customer service outside of calling them. Really wish they would support more channel offerings to get people a way to contact them in case of account issues.

I was in Utah for college and BoA was not available in the area for me to deposit/withdraw money and manage my account. I went into Zion Bank in South Jordan, UT to open an account. I was greeted very warmly, like family. I opened up a savings/checking account with them. Their web experience is very user friendly and easy to navigate. I would definitely recommend Zion bank. They also offered me a small scholarship for attending a university nearby.

I've been with Zions Bank with over 10 years, but I just decided to cut off my ties with them. The reasons for doing so include their lousy savings rates and really poor experiences I've had with other aspects of the institution. When I'm making less return on my savings than inflation, I really need to switch to a better bank. Most experiences with customer service have been friendly, but I haven't been made a very high priority to other things the tellers and bankers seem to be doing. I've had a number of problems with their on-site ATMs shooting money out or just eating my money. One instance in particular took 4 hours out of my day to just get my money deposited after the ATM ate it. That's just really unacceptable. I'm looking for a new bank now that is competitive and doesn't have so many logistical problems.

I have been a long time Zions Bank customer and I find their service to be very good. I enjoy banking with a local institution because I am able to better resolve issues and problems with a local company that has headquarters in my state. Overall, I have had a very good experience with my deposit accounts at Zions. I maintain both checking and savings accounts with this bank. Although I do most of my banking on-line, they have several conveniently located branches which I have visited when necessary.

I've been with Zions Bank for 10 years and can say I've never paid a single fee with them. I started with my personal checking account, and then added a money market account. They never charged me for my debit cards, and I've only paid for checks. When I started a company, I walked in with some supporting documentation and walked out after about 40 minutes with a new business checking and savings account with a lot of great security features and debit card management over the phone. We didn't pay anything for that either. I've always been impressed with the accessibility of Zions Bank services and everything they offer. Their online banking panel and mobile applications provide all the features I need, including free OFX reporting for services like Mint.com or Quicken, to stay on top of my account all the time. I even get a text message + email within seconds of when my debit card is used - it arrives before the cashier can hand me the receipt, usually! I'm very impressed with Zions Bank and keep them on my shortlist when I need to open other accounts.

I do not live anywhere near a Zions Bank branch, but have never needed one. Their website is pretty good, and they respond online well. I have been with them about 7 years now, and am happy with my experiences. I was even deployed overseas for a year, and banking was not an issue for me.