Wesbanco's customer service is tops. I have been a customer with ESB Bank since the late 80's for my personal and business banking. Before I banked at ESB Bank I was a customer (number) at PNC Bank. Wesbanco has continued the ESB Bank tradition of excellent customer service. Its nice to go to a bank where everyone knows your name and they are always eggar to help.

The bank I am with used to be the Scott County State Bank. I went with them since I knew their employees and went to school with some of their kids. I have never had a lot to invest but I used their checking and savings and was satisfied. I got decent interest rates. I also used a CD to save for a trip to Mexico. The customer service was great. They have been bought out twice now and each time the products offered seem to be inferior. I ended up moving my savings account to an online bank for better interest rates and may move my checking since there are now fees based on your minimum balance. Customer service is still good but it's not enough to keep my business.

I started banking with Wesbanco when they bought out the former small bank I used. My experience with them has been average. When the merge initially happened, the customer service was great. I was able to get my account set up easily on the phone. It did take a while to get a new debit card, but I was still able to use my old one, so that was no issue. I also recall a time when there was fraudulent activity on my card and they called me right away to confirm whether or not the purchase was made by me. It wasn't, and I was thankful for their quick service to insure my money was safe. My biggest issue I've had with Wesbanco surrounds the transfer of funds on weekend hours through the app. There have been several times where the system has been down or I have not been able to see the details of my account online or in the app. I recall a time where I was needing to transfer money over from one checking account to another in order to make a purchase on a Sunday, and when I requested the transfer in the app, nothing happened. It wasn't until Monday that the funds showed up in my account.

The branches I have visited seemed to be doing a poor job of training their new hires. Additionally, some of their banking practices like POD's are behind the times, and they don't publish their CD rates. When you do discover their CD rates, they are generally below average.