Varo has been a huge relief from chexsystems denials, exorbitant overdraft fees, and especially the long wait of receiving gov. Benefits every month. I opened a checking account online within 5 minutes, after being turned down by corporate banks due to history with chexsystems. My card came in the mail and my direct deposits arrived 6-7 days earlier than the expected pay date. Wow! This was a really helpful feature, especially when living "check to check", as the CEO Collin Walsh reported "are his primary demographic" of customers. Luckily, I was not able to overdraft my account, so depending on a negative account balance, did not become a monthly problem. As the months of banking history continued, I received an offer from Varo Bank to request an "advance", the amounts were dependent on my income, not the banks ability to profit. Better yet, the average fee for an advance was less than $5 per month, to borrow $50-$200. For a person who struggles financially, having the ability to receive an advance, without fighting the cycle of poverty due to pay-day loans made me feel so much better about banking at Varo; that it IS... possible for a fiscally (and socially) responsible bank to pass the buck back to its customers, regardless of the amount spent or earned. In addition, the average interest rate (gained) on a savings account is 5%. A 'Marcus Savings', by Goldman Sachs account has one of the highest-yield savings accounts commercially advertised, which caps at 3.4% annually. I had originally though was the best in the industry - until I realized Varo offers better... The toughest part of having an account at Varo, is that when you've overspent, it is very difficult to find an online lender who will use Varo if you need an emergency/ same day/ payday loan. Toward the end of a 1 year banking relationship as a customer of Varo, I feel grateful that I wasn't consumed by debt, that because of its' consumer-conscious financial practices, I still have my same account: still in good standing, and that I don't owe $200+ dollars to another bank, for not being rich enough to support their greed. My debts have decreased, and I have learned to make due with the means that I have. Family and friends helped me get through this year as well, however Varo made it possible to bounce back onto my feet! If I had the ability, I would invest in Varo Bank. Companies like these are sorely needed in a capitalist world, where the majority of consumers fall prey to greed. Thank you, Colin; for making a bank that "supports" it's customers, instead of destroying their future. With gratitude, YJ

This is one of the worse banks that I ever used. I unable to make an external transfer. The "Help" app is not answering my questions.

I've had varo for a couple of years. And they were good then I had a transaction from Walmart that appeared on my card, when I never went there and disappeared with my money. I called three or four times and till this day never got my money back. So I would only use for the savings and the believe card to build credit. But please be careful. This is a online company so you can't talk face to face. I only use this card to build my credit and my savings. Cause it has no transactions and when I build my credit. It's literally just regular payments.

Totally untrustworthy if you want to use this bank looking at the Savings APY. They keep cutting APY on regular basis, and you'll never keep your APY you signed up for longer than some weeks. I joined with 0.40%, 1 month later they cut to 0.20%. Their high yield was 2.80% topped $10k, it's been raised 0.2% to 3% but the limit cut in half to $5k. So, in real life, you end up with less money. I should have believed in many, many, many customer reviews everywhere stating the same situation.

So I left Bank of America and did a ton of research and decided on Varo. Seemed great and overall I liked it in the beginning but then I noticed that there were some pretty stupid limitations or convoluted ways of doing things. For example to deposit a check, you need to add a note that its for Varo Bank only on the check. The really frustrating part was that the mobile deposit had a really low limit. As a freelancer, I get checks of varying sizes and having a limit on single deposits wasnt going to work. When I reached out to customer service about this issue, I didnt get a response for almost 2 weeks. The process of removing that limit was equally as ridiculous and frustrating. People shouldn't have to jump through hoops to get their money.

Varo allows fraudulent accounts and customer service does nothing to help resolve it. They have no fraud department to talk to and do not take identity theft and fraud seriously.

I am extremely dissatisfied with Varo Bank's service due to a crippling issue with their mobile check deposit feature. In November 2023, my account was needlessly suspended after a routine attempt to add my Varo debit card to Apple Wallet. Although I swiftly resolved the suspension with Varo support, the mobile check deposit remains disabled, rendering it useless with a $0 limit. Attempts to resolve the issue through Varo's online chat have been futile, with unhelpful responses and a complete lack of resolution. The inconvenience caused by Varo's failure to reinstate my mobile check deposit is unacceptable. I would caution anyone considering Varo Bank to be wary of their unreliable services and unresponsive customer support. My experience has been nothing short of frustrating and has left me questioning the reliability of Varo Bank. One star is too generous for the inconvenience and lack of assistance I have encountered. Varo Bank needs to address and rectify these issues promptly to maintain any semblance of customer satisfaction.

They have the most rudest disrespectful customers service ever they took my money and refused to give it back to me ..they never answer their phones and it's absolutely no way to get your money back...I'll never used they services again they are absolutely the worst it feels like ive been scammed out my money do not trust this company

Somebody stole my identity and was unable to open an account with larger institutions due to security reasons, but of course was able to open up one with Varo. There is NO way for me speak with anyone regarding this issue other than through email. It's been a full day and they have not responded to me. I also tried emailing their normal support email address and immediately got a response saying they only respond to email addresses on file. This has got to be illegal when it comes to fraud. I need to speak with someone ASAP and have no way at all until they decide to answer my email. Borderline illegal

HELD MY MONEY FOR NO REASON AND STILL OWN'T GIVE IT BACK. SAID I WILL GET AN E-MAIL IN 4 DAYS. HOW ON EARTH DO THEY HAVE THE RIGHT TO HOLD MY MONEY. I CAN'T EVEN LOG IN TO LOOK AT MY ACCOUNT AT ALL. I HAVE A DIRECT DEPOSIT HITTING TONGHT AND I WON'T BE ABLE TO USE IT. HOW AM I SUPPOSED TO EAT AND GET GAS AND PAY MY BILLS. UNBELIEVABLE. THIS IS THE SAME AS STEALING FROM ME. HOW IS THIS LEGAL. THEY HAVE ROBBED ME!!!!

After having an account in good standing for 2 years, maintaining a positive balance, even being allowed to open a secured credit card with their believe program. They closed all 3 of my accounts today without even a reason. All 3 of my accounts had a positive balance. I still had a credit card payment that was supposed to come out which is now going to bounce and cost me a fee, I can't pay my doctor tomorrow, and I can't pay to take my driving test this month after working hard to pay off fines and reinstatement fees to be able to drive again. I am Royally f-ed. Tried contacting customer service. Kept getting reverted bavk to... oh, logi nto your mobile app and chat w us. Literally no one would answer the phone. Finally got a human in their dispute department who could only tell me. Yep its closed. And email them to find out why. Never again! Person to person banking from now on!!!!