Absolute worst bank, do not trust them with your money. Customer service, without warning or reason, blocked my 87 year old mothers bank account and told me I had to go to the branch to unblock. I go there with my mom, immediately show our ids and ask them to unblock. I informed them I didn't have much time as i had to catch a flight. They precede to say they can't do anything without the branch where we originally opened the account. I explained the back office told us to go to any branch to unblock but they wouldn't listen. They continued to waste our time and call the branch we opened it at, and after wasting another 15min, the branch told them exactly what I told them, the back office needed to lift the block. Then an absolutely horrible employee Omar Marte, accuses me of kidnapping my mom and forcing her to take out the money for me!! Then he refuses to let her withdraw any funds from her account even though she was there in person with picture ID. I would like to file a formal complaint against Omar Marte. The amount of stress this branch gave me and my 87 yo mom today is unacceptable. The fact that they did not allow my mom access to her money is unacceptable! Me being accused of being a criminal is unacceptable! Also, the people at the branch do not know what they are doing!!

I just tried to open a high-yield savings and was rejected. Was also interested in their 3-yr flex rate CD. There is no clear reason why (no bounced checks in years) or easy way to resolve, so I proceeded to my third choice, Vio Bank, and am awaiting comfirmation via micodeposits. Also, credit score of 692 is not mine. Discover Bank reports this on my account today: "Your FICO® Score 8 based on TransUnion® data: FICO score based on TransUnion data 850 Exceptional."

I hate this bank with the biggest passion. In my lifetime, I have never had such issues with wire transfers, bank accounts, statements, and everything else. I had a kid passbook savings account and they wouldn't let me change it to a regular account, and when I changed it, they wouldn't let me use it. I moved out of NJ to Miami and they told me to fly back to NJ to deal with a wire transfer. This bank should go bankrupt and everyone who works there should get trained to go work elsewhere. This place sucks. Point blank.