did not honor interest rates do not trust will update if resolved

I love love love this bank and all the employees. They are committed to service and finding ways to help you. They are professional and have good expertise. Their teamwork is admirable, and the culture of the bank is supportive; they help each other solve problems for clients happily. I live close to them and go there a lot for all of my banking needs.

Tried to open easy checking account and was declined. Called customer service, spoke to a really lovely young lady named Jessica, who advised that since I was out of their market area, I couldn't open the easy checking account unless I had other accounts with them, such as credit cards, etc.

I am ashamed to have ever worked for this immoral, unethical and disgusting organization. I still lose sleep knowing some of unethical and illegal actions of coworkers, having reported ethical complaints on numerous occasions. Yet, they would still promote some of the worst offenders due to their loan and revenue production. I had a district manager who would always state that "Boiler Room" was her favorite movie (this was a common icebreaker question for banker and branch manager meetings). The movie is about a criminal investment ring. Sadly, her current position is VP/Sr. Project Manager for Wealth Management. She promoted some real scumbags and took great pride in the NSF fees. We were supposed to have an anonymous ethics line for employees to call when they had concerns. It never mattered, they would always dig and find out who reported the blatantly unethical behavior. No surprise, they hired above me and promoted through me, but I'm sure that's just coincidence, right? I am not sure if they still tell the lie that they are the most ethical bank but shortly after working there I found out about heavy fines paid for the bank not taking Anti-Money Laundering seriously and "operating on the cheap", basically stating they were trying to save money by not hiring enough to monitor their own transactions. They would claim the moral high ground when Wells Fargo got into a ton of trouble for opening fake accounts and it runs out they have been busted for the same thing. Due to the theft of my information at another bank, like a fool, I opened an account with them a few months ago. I was aware that funds would be held if i deposited a check within 30 days of opening the account, so I didn't. Then, I deposited one check, no where near the 5k Reg CC threshold and they put on the maximum hold possible. Even though I could prove, without a shadow of a doubt that the check would clear, still maximum hold allowable by law. The check was from a family member, with the same address on the check as my ID, cleared the other bank within a couple days and I even asked if I could have the writer of the check come in, call the other bank and make it painfully obvious for them. The branch manager was a complete jerk, treating me as though I was trying to scam the bank. Funny how slimeballs always act like you're the criminal. Bottom line, every dirty thing you suspect is likely true. They will smile while screwing you over and call it great service. I could write a book on the crap that happened there. I guess I was just hoping I was dealing with a few bad apples but the whole bushel is rotten!

Simply because of an one-time check returned for insufficient funds, without any withdraw, caused by another bank's mistake, U.S Bank knowingly violated the law Regulation CC and the Deposit Account Agreement to withhold all my money for 43 days, no matter how I begged it to stop or demanded the money; and sat back to watch me suffering extreme financial hardship because of its withholding money, emotional distress caused by the financial hardship, and physical sickness resulted from the emotional distress until the Consumer Financial Protection Bureau stepped in to stop its behavior. I filed a lawsuit to seek damages. In order to cover up the bank's misconduct, U.S Bank's Vice President Ms. Jannette Duenas knowingly made false statements under oath. On December. 26, 2019, Ms. Duenas filed an affidavit and swore under oath to make up a story that “someone had tried to fraudulently transfer funds into Plaintiff’s checking account and U.S Bank put a hold on the account to investigate that potential fraud”; and on March 25, 2022, during the trial, Ms. Duenas made up a different story under oath that the bank put a hold on the account to investigate a “Check Kiting”. The Illinois trial court found the perjury by U.S Bank's Vice President Ms. Jannette Duenas, ruled U.S Bank violated the law Regulation CC, and awarded the maximum civil penalty of $1000 (Case No. 20191013640).

Please stay away from this bank, US BANK is the worst bank I have ever dealt with. I opened a business account less than 2 weeks and nothing but issues, I wire some money there and they put a hold on the account for closure, and they will hold my money for up to 120 days. This is hurting my business, and you have nobody to talk to, I called 3 times and customer service will not even pass it to the supervisor or manager.

I opened a business checking account because they were offering a bonus. My experience with them has been nothing but Aweful. Terrible customer service, rude employees and once I decided to close my account with them, it was a LONG PROCESS. Will never bank with them. They seriously need to improve their customer service and need to train their employees better. Every time I called about a situation, I heard different answers. No consistency in answers.

Opening an account with US Bank was the worst decision I've ever made with banking. I had the account for a week. I was already weary of opening an account because of all the bad reviews I've read, and was told from personal experience, so I only put $100 into the new account. I get my debit card mailed to me via UPS a couple days later, set up the debit card with online banking, and then changed over my direct deposit. The very next day after doing all that, I can no longer access my funds and I had to send address verification, the same address they shipped my debit card to, to their Deposit Operations email. Which takes 2 business days to even be reviewed. I couldn't transfer the funds out nor could I use the debit card. Customer service was absolutely no help. I've never opened, and subsequently closed an account so fast. I changed my direct deposit back to my original account, and I'm willing to lose the petty cash I put in the account to never use their banking services again and be able to post an honest review. I got a red flag from this bank the first week I used it. If you're looking for a checking and savings account, don't open a US Bank account, any other bank will service your needs better, and you won't have to deal with what I've had to deal with with my own money. Being declined on a petty purchase, and then being told I have to submit documentation, and I couldn't access my funds is alarming. I'm glad this happened before I received pay from work and was able to take my services back to a reliable source. Do better, and choose better banking besides this.

Avoid US Bank. I opened a CD with them and they made an error causing Federal Withholding to be removed from the interest earned. I received paperwork to stop this from happening and to reverse the funds withheld seven months ago. Nothing happened. When I call customer service they explain they cannot get into the branch bank systems and I have to deal with the employees at the branch. Unfortunately, after 4 visits to the branch, they continue have accomplished nothing and blame their corporate offices and the IRS. I have dealt with Romel and Christianna and they have been of no help, to the point of telling me the branch manager, Sylvia, has been dealing with this issue and has been in touch with me. I have never spoken with Sylvia. I have made two calls to the district manager, Ryan Hall, and have not had the courtesy of a return call. This has been going on for well over 7 months and these employees admit they made an error but either won't correct it or have no idea how to correct it. There are a lot of banks you can do business with, and be very careful before you choose US Bank.

I have had accounts at many banks in the past and currently have accounts at six banks and multiple accounts with an investment company. I can honestly say that US Bank is the worst I have ever experienced. I suspected it wasn't going to be great when they flooded my mailbox with conversion information that was 99% not applicable to me or my accounts at Union Bank, and one of my accounts was converted from a free account to one that has high fees. It's just gone downhill from there. The customer service people aren't pleasant and most often can't answer my questions. Their online banking is archaic and they changed one payment from electronic to mailing a paper check on the same date that Union sent it electronically...so now my payment is late every month...and the list goes on. I had my account at Union since 1979 and hoped to keep it, but there is NO reason to do that now.

If you have other choices, pursue those. US Bancorp has nothing to offer consumers. Poor customer service, they will not give you your money, and many others had their accounts shut down for no good reason. If these terrible reviews don’t say anything to you, then nothing will. In 2018, they were hit with over $613 million in penalties for being so irresponsible with suspicious transactions. Then in 2022, they stole consumer data and made accounts to make themselves more money. If any bank deserves to go completely out of business, it’s them.