I had a Roth IRA #XXXXX37411 which matured on 09/18/2023. I always take care of my Roth IRA at least a month ahead before maturity because Roth IRA always takes longer time to process. I called them couples times (to make sure they understood) that I wouldn't extend my account . I also instructed my new financial institution(NASA) to fax transfer forms to Synchrony and it was mailed on 09/25/2023 not faxed due to the fact Synchrony wouldn't accept forms by fax without Notary signature. Still in September after that, I received email from Synchrony that my Roth IRA was already rolled over/renewed to another 15 month, Immediately, I called them that I never intended to rollover my account, the bank Rep said "to just disregard that email because it was an automatic thing". But then about a week later, I received letter by mail from Synchrony showing that this was my "NEW" rollover account! I was shocked and called them again that I never intended to rollover and they acknowledged that, the Rep said (again) " to disregard the mail" because "it's out of their control". I didn't check the amount they send, but found out on 01/18/2024 from Synchrony letter, that they assessed a PENALTY of $325.48 against me! Called them today, James said Synchrony received transfer forms from NASA in October, which was over the 10 days grace period. I also found out that the penalty was for "early withdrawal " which was a joke! First, they admitted themselves that I called them couples times way before maturity date not to rollover. Second, when I received their email and also letter by mail that my Roth IRA was rolled over, they told me to "disregard ", but in reality they DID rolled over while awaiting transfer forms from NASA so that they could charge me with "early withdrawal "! There was no communication from Synchrony telling me that if Synchrony didn't receive transfer forms from NASA within the 10 days grace period, that I needed to open some kind of Roth Saving account for placing the fund while waiting for transfer forms, there is no communication whatsoever from Synchrony about this. I want my $325.48 back! It's my Roth IRA contribution! It's a crime Synchrony stealing money from their customers! Hallo Readers, please visit CFPB(Consumer Financial Protection Bureau) website: consumerfinance.gov, click consumer complaints, then type Synchrony Bank, you will find (as of today) 8,200 complaints against Synchrony Bank, which I calculated is 18% from total complaints CFPB received. That is a huge number against one bank considering we have more than 100,000 financial institution in the US. If you keep reading customers complaints at CFPB, you'll be easily conclude that Synchrony Bank is an UNFAIR, DECEPTIVE BANK THAT LIVE OFF CUSTOMERS HARD EARNED MONEY BY SCAMMING CUSTOMERS WITH FEES, CHARGES, PENALTIES THAT THEY PRACTICE UNFAIRLY AND DECEPTIVELY. BEWARE CUSTOMERS! Don't deal with Synchrony Bank in ANY FORMS of financial products! We have so many other good financial institutions that we can do business with, don't pick Synchrony Bank. Trust me, I'm doing this because I don't want more victims falling to their scams. I have spoken with 2 of their managers- Shelly and Kim, they had no shame telling me that they won't refund my money! Synchrony, you can celebrate the money you scam from the elderly and poor like me, I will live long enough to witness the bankruptcy and closing of your scamming bank!

I’ve had savings accounts with Sychrony for years and never had a problem ever. I received great interest on my money currently 4.75 High Yield No complaints from me.

I noticed a big disparity between Synchrony and a few other banks. Here is the question: When you open an account and you ACH your money to fund an account, when does your CD start ? Well.....at Synchrony it starts when they actually GET your money from ACH which was in my case was 4 days. So for 4 days, someone else was earning interest on my money. The CSR said "It's all ACH fault". But then go to Marcus, Sallie Mae or BMO and the "start" date on your CD is the day it comes out of your account. Nonetheless, Synchrony rate is not as advertised after you calculate your days of lost interest.

Been on hold for over 30 min, really?!

I opened a 9 months 5.5% APY CD December 7th. The process was simple. It took about five minutes. They asked the usual stuff (SS#, Date of birth, legal address, driver's license). For those curious, my credit reports are ALL frozen but I was approved anyway. This shows you that frozen credit reports do not matter. The problem I had with this bank was the way the fund the CD. In my case, for security and peace of mind, I chose the "two small deposits" option. When they successfully placed two small deposits in my personal bank, I went directly to Synchrony website to verify it. To my surprise, they did not have a link to do so. I called their customer service department, and I was told that it would take another 5 business days for the "verify link" to magically appear in my online account. Imagine that? 5 additional business days for this so called "verify link" to miraculously appear so that I can verify the two small deposits that THEY made. After that, you have to wait several more days for actual ach transfer to complete. In all, it will cost you roughly two weeks before your CD account is actually funded. The limiting factor was this bank's greed to play with your money while you wait for them to deposit it to your account. These archaic methodologies result in significant delays of interest earned and mind you, your account starts on the day it was created (not the day it was funded). So, this is a problem because your earnings start on day it was funded, although CD maturity start date was on date of opening the account online (roughly two weeks apart). Think about it. When they say 9 months CD. It's actually 8 months and two weeks that your CD earned money, because the other two weeks, Synchrony played with your money behind your back. Going back to the magical link, it should have been present at all times. Simply frustrated at Synchrony bank for making the customer journey that much less pleasant. It doesn't have to be this way. Their IT needs to include the link automatically on their site, upon logging in and stop playing with our money. Other than this, it's a good online CD bank to earn money. Their website is modern and intuitive. It even asks you what you would like to do with your monthly interests earned. The beneficiary is also online (no need to call the rep).

Terrible, terrible, terrible... Synchrony is an awful company. I literally went through the process of joining this website just to warn others. Please do no business with these people. Synchrony is a "bank" I would avoid at all costs. The Verizon Visa looked like a good card with high rewards. I was immediately approved online. A few days later, I received a letter ostensibly from Synchrony (the issuer of the Verizon Visa). The letter stated that I had to call right away to further verify my identity... I dutifully called. From the beginning of the call, I was made to feel as if I were a suspect in some financial crime. They transferred the call to the "Fraud Department" where I was further verified, and then told I needed to go to their website, make a video, and send a copy of my driver's license... Talk about Big Brother? I informed them there was zero chance that I would provide that level of information to any financial institution. I have outstanding credit, an AMEX Platinum, no debt, gainful employment, and yet the folks at Synchrony made me feel like a criminal. I withdrew my application immediately because I want no relationship with these intrusive clowns, and I told the representative that I would be leaving reviews like this everywhere I could. Additionally, there's a hard inquiry on my credit now, without an account being opened. For those that don't know, that can damage one's credit report. If you value your credit or your privacy, do not apply for the Verizon Visa card or have anything to do with Synchrony Bank.

This is NOT a real bank. This is just a sophisticated scam to steal your money. DO NOT give them your info. I REPEAT, DO NOT GIVE THEM YOUR INFORMATION.

I made a mistake by opening an account with this bank since they do not have any physical locations; I am obliged to talk to their customer service supervisor. Instead of listening to the concerns I called about, she seemed more interested in listening to herself talk, as if she had more issues to resolve than I did.

They are an incredibly frustrating establishment, I really hope that more people stay far away and they are run out of business. Their customer service has no clue what is going on, each time you call you will get different answers and no help. They close accounts without warranted reason and do not notify you of the change until Long after it is already done. We often used the card for vet visits and only learned of the change after having to bring our dog in unexpectedly. They are predatory and horrific. After paying off what we owed I will never again have anything to do with this bank. They are a true nightmare.

Synchrony Financial has a very disappointing and unfortunate habit of Deceptive practice of switching your Amazon Prime membership payment method to Amazon Store card by Synchrony Financial WITHOUT proper notification to NEW Amazon Store card members! Also their customer service center supervisor David in the Phillipines customer service desk for the Amazon Store card is so rude, I went ahead and canceled my Amazon store card with him as I don’t need to be a customer of a company like Synchrony Financial and if I could give 0 ??, I WOULD!!! ?? For more on my rant, visit this link: https://www.tiktok.com/t/ZT8n37DyN/

This bank is still in the stone age when it comes to handling financial matters. Will take well over a week for a mobile deposit to post, will take 5 days for an EFT transfer to any external account, and that's if they don't suspend your external account for no reason. This company has a lot of issues, they will hold your money hostage and will tell you there is nothing you can do to get your money right now. This bank needs to be brought into the modern banking age, other banks are offering the same rates with much more modern features and quick fund transfers.