Accounts Offered
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Summary of Deposits
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Bank financials
B+
Overall information
Reviews (5)
Rates - SmartBank features a savings rate of 0.50%
Which is poor compared to the average U.S. bank. SmartBank's one-year CD has a rate of 2.00% and the five-year CD has a rate of 3.00%, while its highest-yielding money market account has an APY of 0.50%. Given its noncompetitive savings rate, you should think about looking elsewhere to open savings accounts.
Service Quality - SmartBank has both an online and physical presence
With 40 total branches in , , , , , , , , , , , , , , , , , , , , , , and . It also offers access to mobile and web apps for simple access and banking on the go. It does not provide access to all-day customer service with actual service representatives. You can get help during its hours, which are Monday through Thursday, 8:30 a.m. to 5:00 p.m. ET; Friday, 8:30 a.m. to 6:00 p.m. ET; Saturday, and 8:30 a.m. to 12:00 p.m. ET. SmartBank also offers a live chat feature, key for getting quick access to customer service. SmartBank's online and mobile banking services receive fairly high scores from users. With 3,099 customer reviews on both iOS and Android platforms, the SmartBank mobile app has an overall rating of 4.4 out of 5 (compared to the national average of 3.8). You can use SmartBank's mobile app to control your finances by monitoring account balances, sending and receiving money and accessing support representatives. SmartBank receives a superb consumer satisfaction rating due to comparatively few consumer complaints filed with the Consumer Financial Protection Bureau (CFPB), a government-backed consumer protection agency.
Nobody really knows what they are doing.
What is the best part of working at the company? Getting to know and building relationships with clients. Almost three weeks PTO. What is the most stressful part about working at the company? Hiring new employees that don’t want to work. Computer system not working properly you have to do a work around on a lot of the programs. Not having supported managers. What is the work environment and culture like at the company? A joke. A lot of managers and staff don’t have a clue on what they are doing. What is a typical day like for you at the company? No one day is the same. You have normal duties but usually something out of the ordinary happens.