Been with this bank for 10+ years now. Never had any issues. Nice customer service, good rates and easy deposits and withdrawals. They could do with a much upgraded website like so many banks do but I am guessing this could all be due to security issues. As long as they keep my money safe I am fine with it!

Was hesitant after reading all the negative reviews, but they had the current best CD rate. Opening a CD and money market online was simple and fast. Did not need to unlock my credit reports. After completing application I called customer support with some questions and was told there was a 20min+ hold time. Left my info for a callback and they called me back within 10 minutes. Customer service was friendly, helpful, and knowledgeable. I had no problems and everything went smoothly. The website is different from others, but each bank website has their own nuances. I have worked with well over a dozen online banks and counting so I am not new to this.I will update this review if anything changes. UPDATE So I opened my accounts a few days ago. Today I get multiple calls and emails from Sallie Mae that they need to talk to me about an urgent matter regarding my account. When I finally get a hold of them they tell me that they can not verify my external account and that I need to participate in a 3-way call with the external bank to verify ownership. I agree and it happens. After which the Sallie Mae CS says this is a new fraud prevention procedure and every time a external account is added they need to call the external bank and verify ownership. Some banks will not provide any information unless the account owner is on the call. Needless to say this is a total pain, especially in these times when banks are working with limited staff and hold times are long. Regardless, my accounts are open but I will think twice before adding any external accounts to my Sallie May unless they are absolutely necessary. I am taking away one star for the hassle.

Have used SallieMae for years, and enjoyed the ease of opening and funding new certificates of deposit. Since they rolled out their new website, it is extremely cumbersome to open a new CD. Basically all you can do online is open it. You cannot select the amount, you cannot add a joint owner, you cannot add a beneficiary, nor can you fund it with your SallieMae Money Market account. You have to call them to set up - they need to fix this asap - what a headache! UPDATE: January 2020 - this seems to be fixed - might have to refresh during the process, but seems much better - thanks