I opened up 3 CD's a couple weeks ago Good: they have 2FA TOTP with option to disable 2FA SMS, easy to get a hold of someone, trial deposits next business day, 1099-INT online, 30 days before maturity through online account you can easily select to withdrawal CD at maturity back to external account via ACH no silly forms to fill out. Bad: before applying I asked if I can open up multiple CD's at the same time they said yes, after opening I found out info. was a lie, when applying you can only open up 1 CD at a time, information is not saved when opening up additional CD's so have to re-enter all you personal info including all security questions and POD info, the type box to enter SSN for POD was in the wrong spot and not labeled and took me a while to figure that out but not before the application timed out and all my work was not saved so I called in and they deleted my application to try again and let me know you have 30 minutes to complete, It was rather strange amount of excessive info they needed, I only received 2 emails saying they received my application even though I applied for 3, but when I called in they confirmed they see 3 applications, and later I received 2 more emails that they were open instead of 3, when I tried to confirm the trial deposits I kept getting error messages, but I called in and they confirmed it, later I removed the external account as I was told it was only for one way incoming transfers, but later I found out that not to be true so I re-added it and I was able to confirm it myself online Welp: there onboarding needs a lot of love, and it appears there OJT needs some help

They answer the phone and respond to emails very fast. And they offer extra FDIC insurance through INTRAFI for large accounts.

My 48-month CD had a maturity date of September 5. I submitted a request by email, about a month ago, for the CD to be closed upon maturity and for the balance to be sent to my external bank account. I woke up on September 5 to an email notification from my external bank of the deposit from Prime Alliance. Pleasantly surprised that it went so smoothly.