I have never dealt with a company, let alone a bank that has been such a mess in my entire life. Their customer service is a mess. One of the first times I called I was transferred to a third party service that said they never heard of the bank and doesn’t know how I was transferred to them. Then followed by being hung up on and transferred way too many times. The straw that broke the camels back was being locked out of my online banking account and spending an hour on the phone. I don’t trust my money with this so called bank and neither should you.

I started banking with Popular Community Bank in 2012, and it was an amazing decision. When I opened up a checking account with them, to my surprise, I was gifted with a brand new toaster as a welcome gift for opening an account. The tellers went above and beyond making me feel welcomed with them. They offered me coffee and cookies as I was filling out the paper work. They always show great appreciation to their customers and are constantly rewarding their costumers with gifts. In 2014 I opened up a savings account and was gifted a suitcase as a gift. Their fees are really low and their mobile and website is very organized and easy to follow. They also have an app for your account managing. I am extremely happy to bank with Popular Community Bank.

I was at first very pleased with the ease of setting up an account (Business Account). However, a couple of red flags occurred which would make me hesitant to continue working with Popular Community Bank or recommend them: 1. The online banking system had an error and didn't have the correct phone numbers for our "one-time" verification step. After calling Customer Service 4 times throughout the course of a couple months to fix the number so we could log-in, each time the fix was temporary. We continue to have to call Customer Service each time to log into our account. This problem is still not fixed. I'd be curious to know whether this is an issue that many accounts faced, or if it is only an error with our phone number that for some reason has not been able to be fixed. 2. There is a charge every month ($5 per month) if you do not log into online banking. This was a hidden fee (i.e., not told to us when we registered for the account), and we accumulated fees over the course of the months without knowing. Despite the online banking phone number error that contributed to our inability to log into our online account, these fees were charged. There are additional problems we faced in-store (e.g., managers dismissive of issues, poor customer service, near-loss of our organization's files), but these two issues have been ongoing issues for us.

Applied for a SAVINGS account. Have a 835 credit-score and was looking to transfer 35K held in a Credit Union savings account. This, apparently, isn't up to their "standards" and rejected the application. Starting to smell A LOT like private data mining. Good-luck getting a intelligent response from Customer (NON) Service "IF" you ever get through. BEWARE!

I couldn't open a savings account with this Bank for some reason. The application process kept failing at the end. When I called they could see my failed application but couldn't suggest anything but to answer the questions faster. Maybe I could chalk this up to them being really careful/secure but I have exceptional credit and _already_ have a CD with them! Just took my money elsewhere and opened an account with CFG Community Bank (great rates).

Very poor customer service, completely ignorant and dismissive. I have been trying to contact the bank for two weeks and they have not been able to provide an international help center number. Completely ignorant of my issue. NOt responsive. Stay away form this bank

I tried to open a CD with Popular bank because they had good rates. Should have just stuck with a tried and true bank because Popular's requirements are ridiculous. They emailed me saying that I need to return the 'welcome package' that they mailed to me or my account will be closed - I never received this in the mail. No worries, I get a copy emailed to me and print it. There are no instructions about where to mail this on the actual document, so I email them to get an address. The instructions were super unclear on this doc - long story short I mailed them 2 different copies that were apparently wrong. They ended up closing my account because they didn't have the welcome package on file. I've opened countless accounts at other banks and have never had this happen. The website is also confusing to use - there's 'popular bank' vs. 'popular direct' which are two different sites with different logins. Not sure why they can't just fix their websites and combine them like other major financial

This bank is out of Puerto Rico and based in NYC probably to give them some sort of credibility. I did not receive two interest checks on a CD and it took me 1 year and 6 months and around 17 phone calls to finally get Minerva at the bank to resolve the issue. I spoke with Rolando, Julio, Shaylee, Enrique previous along with them and others and some of them on multiple occasions. First if a financial institution is doing there accounting properly they would of automatically notified me that two checks were not cashed and sent me replacements. Obviously there is a lack of accounting, honesty or both. Shaylee did nothing after she hung up the phone. I asked Enrique to speak with the bank President and he informed me he was the president. LOL! He was nothing but a punk taking a paycheck and like the others not doing their job's. Thank you to Minerva who on 07/13/22 said she would get it taken care of and she did,she even called me on two occasions too make sure that everything went through properly.

I am consistently amazed that the CFPB has not investigated this bank for hidden and unannounced fees. The customer service is non-existent and simply there to deflect their egregious and unlawful business practice. I fell for their marketing and they looted my account.

Worst bank to bank with.. Do not?? I repeat do not put your hard earned money you invest in in this bank call POPULAR... Customer service is trash, bank is a joke, fair WARNING beware...

I couldn't open a savings account with this Bank for some reason. The application process kept failing at the end. When I called they could see my failed application but couldn't suggest anything but to answer the questions faster. Maybe I could chalk this up to them being really careful/secure but I have exceptional credit and _already_ have a CD with them! Just took my money elsewhere and opened an account with CFG Community Bank (great rates).