I have been with Northrim Bank for over 6+ years, it was quick and easy to setup an account with them and the free gift was a nice stool that has been used since then. I had no difficulties or hold ups with them. Their website is extremely easy to use and check my accounts with. Their mobile application for android is also very nice, the interface works, and I've had no problems submitting my checks to them through the mobile app, the money entered the account within the next 1 - 2 business days. I also attempted to get a loan for a car, and they were quick and responsive with me, I ended up not going for the loan (not because of them though). No issues there. All and all I have had nothing but acceptable experiences with them.

Northrim banks claim to "customer first service" is a sham. They are all about big business and don't care about the problems of the individual banker. In some cases a bank will accept what is known as a "deed in leu" where you can give back a house when you have no other choice. I happen to know that Northrim accepted an entire housing development back from a big builder, When my septic system failed due to ground conditions after paying over $100,000 in interest over the coarse of the loan Northrim refused me, in fact they threatened to sue me if I couldn't keep making the payments. So remember that when you choose who to get your home loan from.