Looking for banks to keep my money insured and have decent, 4.07% for new money 20K min., (not sky high rates) interest returns. MutualOne came to my radar. They stated they were FDIC protected in the first 250K and DIF insured the rest of the deposits. So opening an account, funding, registering ios app etc are all within normal procedure. So far no problem experienced. At one time, I need to call them to clarify things, virtually it ranged less than a minute, a REAL person speaking English picked up, I appreciate this experience. Will see how things go when I got more experience eith them. Keep up. Support smaller but insured banks with good customer service and support. Thanks Kimberly, John and Karen. edit: restrictions on pulling funds into newly created account. $25K/transaction and $100K/month. Not impressive but understandable. Pushing breakout this limit. I think going equal or below FDIC limit is a safe bet.

Mutual One Bank has gone through some revisions. Until a couple years ago it was a two branch bank in my town. I loved it because you get to know people, and if you don't have your ID, it's no big deal. They have fairly decent CD rates. If you deposit a local check, it's available the next day. If they have a problem, they call you and give you a chance to make things right before hitting you with a hefty fee for something that's not even your fault. It recently merged with two local banks from a neighboring town, and changed names, but the service is still the same. They give you free money orders if you withdraw from your account, even if you don't, if they know you have an account they will give it to you for free, whereas larger banks charge up to $5. Customer Service is friendly, and accommodating. They're online service is very good, and they recently changed platforms so you no longer need to have a funky user name or password. In addition to free candy at the teller windows, which changes with the season, they also have a coffee station, and a popcorn machine. This is a very good, fun local bank.

Older reviews of this bank leave a pretty harsh view of the commercial team. Things have definitely changed for the better with the commercial lending department over the years. The bank has grown more and now offers a hybrid work model for almost all positions in the commerical dept. The staff are great and I’ve never seen any toxic relationships between coworkers. I think this bank will only keep getting better as time goes on.

Great Organization! Awesome Culture. Access to up management anytime Awesome and very happy customers Professional environment Friendly employees Technology is getting better and better every day.