Doing business with many banks in the USA I can state that Merchants BOI has been overall outstanding. Yes, they could use some tweeks in the new online account app. I can only imagine what their new customer account application numbers looked like, consistently being in the top 10 banks paying the highest interest rates in the nation. I have only had superb customer service from employees like Austin, Schroeder and Matney and others. I appreciate them.

Interest rate may change at any time based on changes in the index. Interest rate is based on a Prime Rate index minus a margin of 2.75%, with a floor of 0%. Flex Index CD Annual Percentage Yield (APY) is current as of 02/02/2023

I spoke to a rep at this bank today. It was very easy to contact them and they were polite. I found out that flexible rate ('Flex-Index') CDs can decline in rates as well as rise during the CD's term. So long-term CDs of this nature are probably not good idea.

I was interested in investing in their 5.92 A.P.R. CD'S. I started applying online, real simple, but there was no way of making it a joint account with my wife. I called them, no email messaging or online chat, to ask how to add her. After talking to someone with my question, I was transferred to the online department. Of course, no answer. A recording said to leave my information and they would call me back within 24 hours. Well, it's 24 hours and nothing. You lost me as a customer. What would I do if I needed something done or answered now? There are other choices for investing that do have customer service. Update... August 24th. They never did call me like they said they would. Comment 41 votes | Repor

Another horrible bank with rude customer service. Happy that I'm finally closing my accounts. They do not deserve a single penny. And their "practices" should be reviewed by the authorities as they could amount to "scam". Interestingly enough others have also commented how rude their customer service is.