Bad experience with a savings account promotional offer they talked me into. Met all the requirements but there was a small detail in the fine print that EverBand held their hat on and didn't honor the offer. The auto deposit requirement came from an annuity not an employer. So irritating...pulled my accounts and learned my lesson.

You can only tell them what to do with the money in a CD when it matures by actually calling them on the phone on that specific day. If you forget, it renews automatically to whatever they want. Then you have a 10 day grace period to change it

TIAA has offered some of the higher CD rates which is what I seek. One of my CDs matured over the weekend and they walked me through the transfer process. They added a couple of days accrued interest to the balance due to the weekend maturity and everything went smoothly. Their representatives have always been professional and thoroughly answer any questions. I hope to do more business with them soon.

As good as my experiences have been with TIAA, my initial exposure to TIAA BANK has me worried. They did offer a better IRA CD rate so i took a chance. Website is WEAK as when one looks up account status/activity, etc. BUT - my MAIN COMPLAINT IS - when i needed to speak to Customer Service 2x, they DEMANDED i tell them my "security code" VERBALLY and i had other people in the room, use this code elsewhere AND CANNOT BELIEVE IT CANNOT BE INPUTTED ON THE PHONE OR OTHER METHOD as every i bank i work with has as procedure.

This bank just ok when it was Everbank but I put up with it for the great interest rates. Ever since TIAA bought it the web interface has only gotten worse. The past few months the bill pay options have stopped working correctly and now I don't even have the option of paying a bunch of my credit cards automatically. The missed payments led to late fees because TIAA never notified me that they wouldn't be making these payments any more. Customer Service acts like there's nothing wrong and they've been completely useless. Also, their wire transfer service is terrible and expensive. TIAA is driving this place into the ground.