I see there is a "membership fee" of .16% per annum. So, is the real rate 4.85% then?

Customers Bank has made a major change regarding the linking of external accounts for ACH transfers. It used to be where when you wanted to link your external accounts for transfers, you would do the trial deposits thing. Well, no more trial deposits. As of this writing, it's Plaid verification linking only. Should you want to link an external financial institution that Plaid doesn't cover, you cannot link that financial institution at your Customers Bank online banking. Plaid says they cover 12,000+ financial institutions, and we can request that Plaid remove our personal information from their system, so I guess that's the positive in this disappointing news for those that do not like Plaid. Link to request Plaid to do this: https://plaid.com/legal/data-protection-request-form/

Rep: "The upper management has taken the button of the website to open an account. We don't know when it will be fixed." Rep: "No we don't have a way to open an account over the phone." So they have an advertised rate, but can't handle more accounts right now, but don't note that on the website.

This is the worst experience I have ever had in my life about banks, I was led to believe that these two banks were the best ones for veterans of the military but in fact, it’s been a complete nightmare. I opened an account 11 days ago I was forced to give my direct deposit to them to open account and a small loan to start off. Well, it has been 11 days of nightmares the first seven of them I was blocked every day except for Saturday and Sunday because they don’t work except for Monday through Friday 8 to 5 I was being blocked because all I was simply doing was trying to transfer money to my other accounts. the customer service employees were extremely nice but facetious they were more worried about phishing and scammers then customer care. I went through security questions to verify my identity for four times straight because every time I tried after they said I was good to go on transfers, but try this try that and each time I would get a different story or outcome on what’s really going on. And then I was told as soon as I get my card in the mail, everything would be great and I would be able to do whatever I wanted, but the accountant my money was locked in there and I didn’t have no means or methods for finances for seven days straight. Once I receive my card, I try to get it verified through their customer service line which they said I didn’t have the authorization and I tried online which they said I didn’t have authorization, and then they tried to explain to me that I had my temporary pin code, with my card to use, which there was no information on there about a pin code, and not another envelope come separate on a different day these past 11 days I’m pretty sure I’ve spent at least 24 hrs dealing with this, but they forced me to put my direct deposit in so I have been scraping change just to get by. I know they are not an accredited bank with the BBB but I don’t understand how they are still functioning unless they are doing some phishing themselves. I would not recommend this bank as a veteran or an active duty member to my worst enemy.

I have liked Customer's Bank PRIOR to their involvement with "MAX MY SAVINGS". I am actually hoping they might allow me to change my existing account to their high (5.3APY) account without the third party involvement of MAX MY INTEREST... some time in the future maybe. But my inquiry here is whether anyone has entirely read, and UNDERSTANDS, the plethora of documentation, agreements and terms that MMI requires. I know one respected party on here has not had any evident issue,... But I just read the entire Federal Complaint filed against another third party service named "MX TECHNOLOGYS" and now I'm even more so apprehensive and skeptical of any third party involvement and specifically MAX MY INTEREST. The complaint is "scary". I believe this will provide it if you're interested. https://pdfserver.amlaw.com/legalradar/48675699_complaint.pdf. Basic question: ANYONE REALLY CONFIDENT IN "MAX MY INTEREST" involvement. Thanks in advance for any knowledge or opinion. (PS...Had to rate Customers so gave them a neutral due to their involvement with MMI. Prior to their involvement with MMI , and having to change my account over to their high interest account, I rated them 5 star...*****)