City National Bank used to be an excellent bank, however since the take over/merger with The Royal Bank of Canada (2015 I believe), the bank has gone from hero to zero. The customer Service which used to be impeccable has reached the bottom of the barrel. The charges per month, (which you were happy to pay due to the service), are now none existent, you can't get a hold of anybody and nobody calls you back. If you question anything, they blame it on the customer. The bank is an absolute joke, to say the least. What was a relationship built on trust and integrity is now nothing but a dwindling one sided squeeze. Put your money elsewhere like many others are doing.

400 N. Roxbury in Beverly Hills, is geared to customer comfort. First, there is a Drive-Thru window! How wonderful that is anytime but especially on a cold, rainy day. Next there is a convenient, above-ground parking lot that is easy in and out. Next, there is a doorman to open the door for you from the parking lot into the bank building. Next, the interior banking area is spacious - no worries about social distancing there. Lastly, the employees are friendly, competent, and happy to help you. A+ for City National Bank.

Their customer service is really top-notch. You can always get someone on the phone and they are very helpful and knowledgeable. This has been critical to business especially during the pandemic with all the additional challenges that small businesses have had. They are the perfect balance of a small "local" bank with personalized service but big enough to handle your business needs.