Like many, I was attracted by Citi's high yield savings account promotion and had used their American Airlines credit cards for years. I started with $25, waited for it to clear, then deposited significantly larger amounts, totaling $70K. A few days later, I was paying my credit card bill and noticed that the savings account did not show any more. This was alarming! I called Citibank and was told that the account had been turned over to the fraud department for fraudulent activity. Over the next few days, I talked to four different people, all very nice, but difficult to understand on the phone. They were able to confirm the correct amounts in the account, but were unable to provide anything in writing. After several attempts, I was finally able to talk with a manager on the phone, who asked me some questions about where I had traveled to over the past two weeks and what devices I had used to access the account. She told me that a different device had been used twice to attempt access in a state that I had not traveled to during the time period. In addition, she told me that Citi had therefore decided to close the account. I asked when I would get my money back and she said Citi policies would require 30 to 60 days! What the heck...this is my money! She also told me that I could go to a branch location and, at their discretion, they MAY release the funds. I actually felt at several different times during this ordeal that Citi may not send my money back ever and that I would need to go find a lawyer to release the funds. I drove to the Palm Beach Gardens location, 2 hours from home and, after some persistence and working with a great banker named Rohan, received a cashiers check for the amount. Rohan was actually quite good and argued with the fraud department for me to get the interest owed, which he did. By the way, I asked my normal bank what their policy would be on this and they would have offered to open a new account and transfer the money there or refund the money on the spot. This whole experience caused me significant worry and stress and I will NEVER open a bank account with Citi again. Their policies are questionable and seem like they are designed to use your money for 2 months while causing you significant stress, and they don't have enough branches to allow easy face-to-face communications. This means you will be talking to people on the phone who may be hard to understand and are unable to communicate the real issue. The one positive was that the experience at the Palm Beach Gardens with Rohan was very good. I give Citi corporate 0 stars and Rohan/Palm Beach Gardens 5 stars, so that gives me a total rating of 1 star.

I took a loan out at citi financial for 6 or 700 dollars, this was in the early 2000's I was working steady but wanted to fill the propane tank as was in the fall and I had twin girls to keep warm.....never had a problem paying bills before this....They had an option to pay a few dollars extra and it would pay your loan if you legitimately lost your job. I had been paying it off 75 dollars a month and this was now spring, well it did not pay and they began harassing phone calls...I couldn't find my papers...but they should have them...right? I finally got a woman at the agency where I took out the loan who was checking on it...then as my luck would have it she had an accident and was not working....I have high anxiety caused by this company who called nonstop every day several times a day......they hounded me into a break down.....during this time I had other problems without my job....I was facing foreclosure and I had nothing worth anything to pawn or sell...no relatives to help me, etc.....One day when I had exhausted all my options. As anything Lucy can do I can do better....I went out in the lawn raised my arms and said I give it to you lord, I can no longer do anything...and the next day the phone company called me and bought a small piece of my land for a substation…and I payed the bank where my mortgage was nearly 3 months behind. I got another job, and this collector called on a Saturday and said if I payed 300 dollars today….my debt would be payed…I went 30 miles to town with the twins to a Kroger that had a my bank in it and sent them the money…and I guess I got screwed so then this company called gault called and I started paying this company called gault 75 dollars a month…they called and said it wasn’t enough, well I couldn’t poop money I had no luxury items…I did not even have satellite. I went to the library and checked out movies for the twins… Well gault kept calling and then a cop came and I signed a subpoena, I asked him did I need to go to court and he said no…well I should have but I was young and stupid with rampant panic attacks….as I had never done anything wrong…. This put a lien on my house …they sent another subpoena in 2022…I called free legal aid….and now I am paying off 1500 at 25 dollars a month….they caused my break down and now I am still scared when the phone rings, I guess I hate them. They really ruined my life, my credit, everything…and it should of been covered from the it go.....

They are a bunch of crooks! My husband get direct deposit for his SS. If it is to be deposited on the 1st, it is ALWAYS available 2 days before the 1st. Not Citi, they hold it until the 1st to collect interest on MY MONEY!!!!!!! Going back to Capital One!

Citibank repeatedly sent me offers to open a deposit account with $200 bonus. Once I was enticed to go through the process, it was very clear the bank's offer is bogus. The process is very strange that requires answers to very intrusive, unusual questions. Then, it was denied without any reasons given. We are talking a basic deposit account that was promoted to be easy to open, maintain and satisfy the requirements for the bonus. Of course, Citibank has never wanted to make such offers to most. It is an absolute fraud by a big bank. Stay away from Citi by all means.

THEY BLOCKED MY ACCOUNT BECAUSE OF FRAUD ON THEIR PART. I RECEIVED 3 CALLS FROM A CITI BANK NUMBER AND THEY SAID THEY WERE WITH THE FRAUD DEPARTMENT AND NEEDED MY ONLINE USERNAME AND PASSWORD. WELL, I'M NOT STUPID I REFUSED TO GIVE THEM THAT AND LATER FOUND OUT FROM CITI BANK IT WAS FRAUD. THEN MONEY WAS TAKEN FROM MY ACCOUNT AND THEY REFUNDED ME I ASKED TO MAKE SURE THIS SAME COMPANY DID NOT TAKE MONEY FROM MY ACCOUNT AGAIN THEY ASSURED ME THAT MY CARD WAS CANCELED AND NO MORE MONEY WOULD BE TAKEN THEN A WEEK LATER OVER $300.00N TAKEN THEY MADE ME WAIT 10 DAYS TO GET MY MONEY AND BEFORE THEY GAVE ME THE CREDIT THEY BLOCKED MY ACCOUNT TELLING ME YOU HAVE TO WAIT 30 TO 60 DAYS TO GET YOUR MONEY OR GO TO A BRANCH AND MAYBE THEY WIL GIVE YOU YOUR MONEY THE CLOSET BRANCH IS 5 HOURS FROM ME. THEY HAVE PEOPLE IN THE PHILIPPINES WORKING THERE CUSTOMER SERVICE CAN'T UNDERSTAND THEM AND WHEN I RECEIVED THOSE FRAUD CALLS THEY SPOKE THE SAQME WAY. I THINK THEY ARE GIVING OUR BANKING INFORMATION TO THEIR FRIENDS AND FAMILY TO TRY TO FRAUD US BECAUSE AFTER MY CARD WAS CANCELED AND FRAUD WAS ON MY ACCOUNT THE NEXT DAY I RECEIVED A CALL FROM SOME STATING THEY WERE FROM CITIBANK FRAUD DEPARTMENT AND THEY WEREN'T IT WAS A SCAM AND THEY NEW I HAD A NEW CARD ISSED THE DAY BEFORE AND THERE WAS FRAQUD ON YM ACCOUNT HOW DID THEY KNOW THAT I WONDER. THEY STILL HAVE NOT GIVEN ME THE MONEY THAT I HAD IN MY ACCOUNT THERE RUDE THEY JUST OUTRIGHT SUCK WORST BANK EVER I HAVE NOT ONCE SPOKEN TO SOMEONE FROM THE USA IF THE BANK IS IN THE USA THEN SOMEONE IN THE USA SHOULD BE THE ONE ANSWERING THEIR PHONES FOR CUSTOMER SERVICE. THIS BAN IS TRASH, STOLE MY MONEY AND BLOCKED MY ACCOUNT BECAUSE THEY ALLOWED FRAUD ON MY ACCOUNT THEY ARE FRAUD FRAUD FRAUD GET YOUR MONEY OUT NOW LOOK AT ALL THE REVIEWS ON HERE WE ALL ARE HAVING THE SAME PROBLEM WONDER WHY THEY ARE FRAUD THEY SHOULD NOT BE IN BUSINESS THEY SHOULD SHUT THEM DOWN. I WORK FOR MY MONEY PUT IT IN THEIR BANK AND THEY GET TO KEEP IT FROM ME FOR UP TO 60 DAYS HOW CAN THAT EVEN BE LEGAL? IT'S NOT THEIR MONEY IT'S MY MONEY AND THEY CAUSED ME TO LOSE MY CAR INSURANCE, AND MY WATER, AND I COULDN'T BUY FOOD THAT WAS ALL MY MONEY. AND THEY DID NOT CARE AT ALL. STAY AWAY FROM CITIBANK.

This bank is trash! I was told that I had to wait 2 days until my mobile check was available to me but it wasnt. Then I was told two weeks. I have called and spoke to numerous people and all they do is not help you and hang up in your face. Please save yourself the hassle and bank anywhere else. The best I would say is Arrowhead. They can assist you with any concern you have IMMEDIATELY!!! Even Chase is a good bank to, but banking with citibank is a waste of your time.

I opened a new checking and saving account with Citibank attracted by their high interest rates. I transferred $250,000 to savings and $10,000 to checking. I have no debt, pay all my credit card bills early and have an excellent credit rating. My accounts were terminated without explanation. I called multiple times and spoke with various customer service representatives who were unable to give me an explanation. I was told I would get a letter of explanation and eventually return of funds in 30-60 days. I know have a significant portion of my life savings unavailable to me and no one to help. I have filed complaints with the the federal government and with me state. Stay away from Citibank.

Trying to open a business checking account. Provided contact info on a form through their website. Received a message the next business day. Called back and am still waiting for a response. It's been 4 days. I guess I could keep trying but why bother. If this is their customer service at the start, I can't imagine it getting any better.

I opened a new account because I liked the overall experience I had up until recently. I am homeless right now and trying to move to my daughters property. So I had my disability sent to my daughters PO Box. I deposited it through my mobile app, then a few days later when it was still not available, I started calling. They informed me absolutely nothing at first, but finally they said that they were closing my account and holding my check for 60 days. I called SS to put a stop payment on it and to see if they could send me a new one, and Citi bank already cashed it. So they had no intention of "holding" my check at any point. It was cashed 2 days after I deposited it. After 3 days I finally got told that they consider it a third party check because the address I had it sent to does not match the address on file with Citi. I understand fraud security but this is just beyond what is reasonable.

For over 40 years I used Citibank credit cards and was very pleased with its service. This is the first time I used Citibank's banking - for the incentive of airline miles. And in two months I have had so many terrible experiences. I began to fear that I can't get my money out - currently my paychecks go to Citibank through direct deposit. But I can stop my DD any time. I read a lot of comments about people who deposited tens of thousands dollars into Citbank. I suspect it's for miles, because many banks offer cash bonus for new accounts, and Citibank interest rates for savings and CD are poor. I was very tempted to deposit $50k into Citibank for another bonus miles offer. Thank goodness i did not do it due to the Citi's low interest rate. I hope all of you who suffered from Citbank's banking will be able to access your funds. Meanwhile, I hope to gain some insight about Citibank. I read that Citibank got an F rating from BBB due to predatory lending. I thought Citibank would treat the depositors better, as we provide the funds for Citibank to lend to others. It seems that Citibank just wants to con everyone. But how can Citibank continue this practice? This is USA, a land of law and order. For those who want cash bonus or high interest rate, consider online banks. I go to bankrate.com for the highest CD rates, and I have tried many of those banks. None has given me any troubles. Citibank indeed is a totally different bank!!

Had to call customer service about a promotional offer "Accelerate Savings Leveled Bonus" -- and after several hours of conversations with multiple people I can say that their customer service is absolutely useless. I don't care about accents, and generally I had little trouble communicating -- but the level of their ability (or desire) to help was an absolute zero. Basically "they don't see it" and that's that. At this point I do not want to trust them with my money -- and getting the money out has proven to be impossible so far as well (best I could get from customer service -- "use alternative means". Meaning what???). So just stay away.