My experience with Cathay Bank is poor, in particular with their branch located at Diamond Bar, California. I'd say they offer zero customer service because the employees don't really care about the customers. Let me give an example: As a Chinese American bank, most of their employees are Chinese Americans, so once I went there to deposit some cash, the clerk that attended me gave me a really bad attitude as I handed her a stack of cash, she told me that: you should organize your money before coming! Well, my money was organize (stacked firmly) but that was not her standard, she wanted every single bill to be categorized by their value , placed on the same side ( face of the bill) and orientation. Because apparently they don't use bill counting machines and is their company policy to organize the bills prior counting them by hand. So the clerk gave me a bad attitude because she doesn't feel like doing her job, so it becomes my responsibility to do her job prior coming to the bank. And let me tell you, that they don't even count right, she had to ask another clerk for help because she counted twice and the numbers came out different! What a joke, bad service and waste of time.

(Second Worst Experience in myLlife.) Cathay Bank 18643 Pioneer Blvd 18643 Pioneer Blvd, Artesia, CA 90701 100% DISCRIMINATION 2 the human race Worst Bank ever 2 cash paid roll checks You need 2 California ID Verification of Address 1 debit credit card Sign your check Fingerprints and wait because computer system 2 slow and after all this Bull Shit. There call 2 my company to see if they can change my check., Worst bank in the USA. Worst Worst 100% DISCRIMINATION 2 the human race.