very bad bank very bad teller one day I asked about check if clear or not for the teller she told me yes clear 100% I asked twice before get cash for the person the one gave me the check after that I came back later on the day I found the check not clear and the check bad because the stupid teller mistake she lied to me I lost 2000$ because the girls lied to me or she doesn't her job and the manager doesn't help she told me maybe the girls she got confused about the check that's for me very stupid I lost a lot of money for bad very bad service be careful im going to close the account and I made police report about this bank byline bank and location in Robert road in bridgeview il very very bad

I have belonged to a community bank for years. There is little turnover of the employees, especially the branch manager. I feel connected to the bank versus feeling like just a number in a large banking network. I am old enough to remember the passbook savings book and, when my daughter was 5 or 6, she was able to open her first savings account with a savings book and watch her numbers go up each week with her allowance. As she got older, the passbook disappeared, but she got to share in the collective memory of what it felt like to hold the book that showed your financial growth. I currently have a checking account with this bank and something as small as no monthly fees and free coin counting (without rolling coins first) is a nice, neighborhood friendly perk. There is no minimum balance for free checking and no limit on monthly withdrawals. A couple of times where I appreciated the local bank experience included 1) I overdrafted and got charged an overdraft. The next day I added the amount to get out of negative numbers and my branch manager reversed the overdraft charges. A large bank would not do this curtesy; 2) my bank card got skimmed. The next day I noticed a $300 charge for sneakers which were not mine. Rather than question the transaction or question my sincerity, the branch manager recognized this to be out of normal spending for me and, immediately, reversed that charge, froze my card and reissued me a new card. Such instant courteous service like this is not found in large banks. I truly enjoy my local bank experience and dread that they will someday get absorbed by one of the larger banks.

I didn't mind using Archer Bank before. I tend to root for the little guy. When they became North Community Bank the account protection was there still free of charge meaning if your account has insufficient funds the bank card payment is declined. When Byline launched though that free account protection went away with it and without notice. Byline is pig slop happy to 'spot you' for a $4.99 bank card transaction then charge you $160 in overdraft/account restoration fees. Their ATM machines are consistently inoperable and their mobile/online banking technology is something from a museum on late 90's culture.