Barclay is a good bank. Folks can feel secure banking with them. Today they just raised their savings interest rate in one generous swoop from 2.4% to 3%. They had remained at a stubborn 2.4% for way too long while many of the other banks on this forum were already at 3% or more and going even higher after the Nov 2 Fed meeting of the .75% rate hike. (Fed hike as was expected) If Barclay is going to be competitive, as they appear to want to be, I wish they would be a bit more proactive and keep up with their competition in a more timely fashion. (and before I had already transferred 95K out of my account 24hrs ago. lol) Clients can’t afford to sit around on large balances at 2.4% wondering what Barclay is thinking and planning on doing as the days tick by into the new month. While I do NOT seek the ultra-high max 3.5% rates found at some of the smaller name banks with poor customer service and scary feedback, I also don’t want to be sitting around indefinitely on a stubborn low 2.4% rate at the better banks either. All in all, I still overall rate Barclay here as a 5 star bank with which importantly you can bank without worries.

I have not formally banked with Barclays, so my review is limited to my experience attempting to open up a savings account. I was interested in a high-yield savings account so I signed up on their website and was very excited to get started. After signing up, I received an email requesting several items to verify my identity. One of the items requested my social security number and other sensitive information. I asked if there was a way to securely submit proof of my identity, as I was not comfortable sending documents with my social over email. They told me the other option was mail and it may take several weeks to process. Customer service was helpful and kind, but ultimately I was not happy with the convoluted process to open up a simple savings account. I ended up going to BMO Alto and my account there was up and running in a day without having to jump through hoops.

I have a savings accounts with Barclays and I was just monitoring how they calculate interest. I tried to check the calculation and to my surprise it was not matching. When I tried in all the possible ways of calculating interest and it didn't match to what I was getting, I called customer care. I asked them to help me understand the calculation and I was told that the calculation is all correct because the rep was sitting somewhere is far east and had a pre-fed calculator to check the math. I requested to explain me the formula but he failed. Then I asked for a manager and when i spoke to the manager, I came to know that the 0.90% APY is actually not 0.90% APY its 0.888896% APY and that my calculation on the amount is right. They have rounded it to display 0.90% APY.

They totally screwed up my credit because of a stupid old navy credit card. To save $20.00 I lost 30 pts on my credit score. They took over old navy credit and royally fucked me. They enrolled me in paperless and never notified me they took over old navy. they never sent the bill for like $50 in tee shirts and then proceeded to call me which I ignored because I had no business with Barlays. Now I have lost about 30 pts on my score and I was trying to do a refi. screw barclays

First of all, I want to tell the whole world to NOT get this credit card because they just steal your money. The interests are also very high, they say with the purchases you make they will give you free miles in American Airlines but that's a lie because they charge you for them anyway without you knowing. This is one of the worst credit cards someone could ever get. I suggest you don't apply for one of these shit because you will regret it. The managers that they have in customer service also don't know how to help people with their problems.

I applied for their HYSA, then again after a week, then for a CD two weeks later: no response. Called Customer Service. As I'd kind of expected from online reviews, they were waiting for paperwork, including a copy of something with my SSN, and since I'm self-employed with no W-2, it had to be my SS card. Wow. OK, but weren't they ever going to let me know? Unbelievably, Customer Service said no: I was supposed to call them if I hadn't heard anything for two or three days, and supposedly I'd been informed of that while applying. I don't recall ever being told so explicitly, but here's what I screenshot after the CD application: "Your application has been submitted for review. You will receive an email when the review is complete and your account has been opened." Which, indeed, now seems to mean that if they can't open it yet because they need more documents, they're not necessarily going to take any initiative to tell you. Nor do they offer a secure page to upload those documents; you either use regular email or snail mail. This from a too-big-to-fail world bank supposedly concerned about fraud, I'd been a happy Barclays VISA customer for years, but this was completely inexcusable.

Dont DO IT!! Horrible customer service. After i opened my account with them, it was instantly closed because they found my funds to be "suspicious". Which i was never informed of until i couldn't access my money at all. Then after providing all the needed documentation they closed my account with NO NOTIFICATION. I have spent the last 7 business days trying to get my money back, receiving different answers every single day, and just getting no where. Save yourself and choose someone else.

One of the worst worst worst service provider, they blocked my account for just one chargeback, that also when it was customer's mistake, barclays didn't give my business any support...to make things worst they held my funds for 6 months and also black listed my business on MATCH, this way it gets very difficult to apply for any other merchant....barclays literally killed my business for just one chargeback .....do not do business with barclays they are the worst in the industry...they will not only block your account, they will also hold your funds for 6 months and also black list you on match.....they don't even deserve one star ....Useless barclays

The application process requires one to take and upload pics of their Social Security cards and driver's licenses Additionally, they require uploaded pics of utility Bill's with your name and address on them. I haven't yet experienced this kind of thing from other banks. A problem was encountered when I wanted to add my spouse on the account, because my name is on all our utility bills, not hers. Barclay's told me I'd have to "work that out". No flexibility at all. I actually had to have the gas company change our account over to my spouse's name so that they could see a utility bill under her name. Other bill types such as medical or insurance bills were not acceptable. When I suggested a pic of other types of bills, the customer service guy chuckled and told me that I could continue the application process only once I complied with their requirements. As far as I'm concerned, Barclays doesn't really want your money,cand their customer service people have no concern with doing business. This is not a bank that knows how to value customers.

I cancelled a credit card with them because I don't use it and I didn't want to pay the annual fee. I cancelled it late so they still required the annual payment even though I had not used the card. I cancelled a Chase card for the same reason and they did not charge the fee. I'm now going to cancel all of our family's Barclay's cards and will move to Chase since they have better customer service. The Chase App is easy to use and their credit card products are just as good.

This shoddy outfit has partnered with American Airlines to offer 70,000 bonus frequent flyer miles when you open a new credit card with Barclays. They are really hard selling it; the pilot got on the intercom to hold his captive audience hostage with the sales pitch; then the flight attendant slowly went down the rows pitching it to every single person and encouraging us to fill out the application right then and there. Long story short, I took the application with me and decided to go ahead and apply. I had two applications from two different reps for the same day of travel. Now, this is where bait and switch comes in. They are promoting 70,000 bonus miles. One of the brochures has the application website of 'myaviatorcard.com' and the other has 'aviatorcard.com'. This I didn't even notice because the brochures have the same photos, same sales pitch, etc. So I am approved but I don't see any info on the bonus miles. When I called customer service (an offshore call center where you will have extreme difficulty understanding the customer rep). They said I applied on the 'wrong' website, that I wasn't getting the miles, too bad, so sad. This conversation was shortly after I was approved, the same day, within a 10 hour window. So I cancelled the card since they wouldn't move my account to the one offering the 70,000 miles. What is the point of passing out different kinds of brochures and doing the hard sell and then depriving people of the bonus in some demented 'gotcha!' game? No thanks. Barclays told me everything I need to know about how they do business. No matter how good the offer sounds, don't fall for it.