Like many local banks what they do more than the big banks is provide great customer service. My first experience with them was for a checking account. I was looking for one that provided an interest rate like anyone else in the world but they didnt provide one. They did give me free check though and was also set up with a savings account because they had an offer of a free $50 credit to my account if I opened one so why not! Their mobile app is not very good. It reminds me of websites back when the web first came out in the 1990's. As soon as I had seen how outdated the fonts and other graphics were I was immediately turned away and have never used it since. People associate old and outdated software with something that doesn't work or that they didn't really don't care to give you a good product.

Bank of Hawaii (B)H) is a staple financial institution throughout the state of Hawaii. The very first account opened under my name (by my mother) was BOH, as was the same with my three siblings. I guess you could say that is the bank that my family most trusts. I started off with a savings account, at the minimum and up until age 20, my mom added small increments. When I hit 20, I was employed and took over the account, and so decided to add a checking account too since I was now out and about in the world. I've lost my debit card a great many times from a couple trips to the bars as a 20-something year old, and have called BOH at late hours to report it, and received fantastic, prompt customer service with a live person. I also am an active user of the BOH Mobile app. I loved cashing checks through it. However, I was disappointed upon realizing last month that the feature was removed from it. Thankfully, many of their ATMs are now equipped with check deposits. Overall, I've been satisfied with my experience with BOH.

Bank of Hawaii has a high number of clients and has a lot of great services: quick deposits without envelopes at the ATMs, easy online banking,card-less cash as well as other services such as Notary Public. However, they don't ever have enough tellers. They usually only have two tellers open for regular accounts during high traffic times, such as Fridays (pay day), lunch time or at the end of the day when most people usually get off work. The line can reach all the way outside of the bank. They have wonderful tellers with great customer service, just not enough of them. They are friendly and personal with me. It's nice being recognized and greeted as they always remember my face. I just can't handle the extremely large lines. Also, one of the two ATMs for use after hours in out of service. Because of this, I am finding myself heading over to another local bank. Sad because they are so conveniently close to me.