I use Union Bank regularly after a recent merger. They took over for my previous bank, Stellar One. At first, I was disappointed that I would be losing my previous bank. I had been a long time customer of my previous bank and I did not want to switch, but Union Bank made the switch so easy. Customer service was a bit slow at first with the high call volume but now I am very happy with the service. I use them primarily for a checking account. I really like their online services. It is easy to monitor deposits and withdrawals as well as all spending and categories of spending. I do miss having my old Virginia Tech alumni checking account that Stellar One offered, which is why I marked a 4 on competitive products, but otherwise I am happy with the checking account options. I really enjoy their bill pay features. It is easy to pay bills online with Union. Much easier than it ever was with my previous bank. I would recommend this bank to others. For a small local branch it is top notch.

I had a recent interaction with a sales and service representative via email. The tone of the email was cold and unprofessional and the individual did not answer my question stating privacy policies as a reason. I am thankful the bank takes privacy and security seriously, but this individual could use some lessons in email etiquette. There was no greeting, empathy, and the person did not leave his/her name in the email. This is far from the service I have received in previous years of being a customer of Union Bank & Trust. I wanted to return to the bank, but if today's interactions are indicative of the service I will receive, I definitely need to think twice.

From the clunky online banking experience which is confusing to navigate on what seems decades-old web platforms, to extremely long wait times for phone customer service by phone, I would think twice before opening a business account with Atlantic Union.

I had a problem with a deposited check not showing up in account days later despite it clearing the person who wrote its bank. I called customer service 800# to discuss. First I was on hold for > 30 minutes starting at 8:10 am & I had to hang up. Recalled later & waited again. I got live agent after 15 minutes. She asked me all these security questions including specific deposit amounts or transactions amounts , which I understand for security, but then told me that I answered incorrectly and she couldnt help me. When I asked which part I answered wrong so I could figure out if I misspoke or misunderstood her, she said she couldn't tell me that. I believe it was probably because she asked for a specific deposit amount & I gave her a transfer amount as that account isn't used often for direct deposit. I even said to her "I have a transfer amount" I would think they could say "I need an actual deposit" Or it could be because I also live in an area that sometimes my address pops up as the county & sometimes as the city. Did I get that wrong?? I wouldn't know. So then I called the branch. They don't answer phone anymore & state they'll get back to you in 24-48 hours! I'm missing vital money for my business for now 4 days!

If you are in the Richmond, VA area and need this bank, don't go to the branch at West Broad Street and Parham Road unless you have plenty of time. Waited 17 minutes for service at the drive-thru. There is no excuse for this. Finally, three different people came outside to check on what people needed so you know they were inside all eating together and not paying attention to the customers. I am going to a different branch next time until I move my account somewhere else.