I started with Arvest when it was really small. My grandmother married for the 2nd time to the president of American National Bank in Shawnee, OK. This bank later became Arvest. I probably started with them in '96. I had mortgages on 3 homes over time. Checking, savings, debit and managing my Aunt's Living Trust account, so I ran the full gamut with them, except investments. I was not a big money person at all; very middle class BUT the people there knew my name and who I was there to see, offered coffee, popcorn, short wait times, excellent customer service, personalized service. Over time the bank grew from the one downtown location to 3 locations. By the time I left Shawnee, I had personal contacts in all 3 locations. Then I move to Menifee, CA. WOW!! What a change. No one knows my name after 2 1/2 years, longer waits, impersonal but good service. It's a whole different world. I miss the small town mentality. The friendliness. I worked high end retail for my last 8 years in OK, and so many of the bank employees started to come in just because I mentioned it. Some became friends. (I even remember way back when, the American National Bank had a cafeteria upstairs, for their employees and my grandmother and I would go down to have lunch with her hubby, the Prez.)

I was an Arvest customer almost since they first arrived in Oklahoma. First rate service and very professional. Sorry I had to leave them but sadly, Arvest in not located near my new home...

When I started with Arvest in Shawnee, OK, it was probably 1998 or so. They were very local (AR and OK only). They were right downtown. The reason I went to them in the first place with my banking is that they used to be called American National Bank (even more local). My grandmother had remarried to Mr. H.T. Riddle when I was in college (she was 68 and he was 83). He was, at that time, President of American National. They had a full cafeteria! Of course, they eventually became Arvest and they were still the stereotypical small town bank. I had checking only with them when I started. BUT, when I walked in someone would greet me by first name and ask if I wanted coffee, etc. Originally coming from CA, it was a novelty! They had the ubiquitous popcorn machine, coffee, water, etc. There was always someone there able to answer my questions. If I had to wait it was 10 minutes at most. Eventually I had checking, savings and a mortgage through Arvest. I still have 2 checking accounts, even after moving back to CA; my checking and one for the Rev. Living Trust for my recently deceased Aunt, Jo Garrett. I moved back to CA 2 year ago and they no longer write mortgages in CA or I would still have my mortgage with them. They were a great experience. Currently, I am with Chase. NOT a small-town bank. Nobody knows my name. I have no complaints about them but they are not Arvest. Thank you.

I Made a cash deposit to the ATM between 10:00 p.m. and 11:00 p.m. on April 14. The receipt showed the deposit of $100.00 with the updated balance of $255.xx. However, after 15 to 30 minutes, the deposit didn't show up online. I went back to the ATM and checked my balance, and it showed the old available balance of $155.xx. I filed a dispute and was just told that the provisional credit that was given will be taken back. When I spoke to the branch and filed a dispute after this happened on April 14, the Arvest branch staff at Dixieland and Walnut told me that the ATM had just gone through some software updates and they were still working out the glitches. I'm in the process of switching banks due to Arvest's act of theft. AVOID Arvest Bank AT ALL COSTS! THEY WILL STEAL YOUR MONEY! AVOID ARVEST BANK AT ALL COSTS! THEY WILL STEAL YOUR MONEY!

I was written a check from a friend For money they owed me. Drove to the Arvest branch in Benton. Was told there’s a five dollar fee to cash the check written on that bank. I’m not doing five dollars less than what the check is written for. I’m do every single penny the check is written for. I encourage everyone to make sure your bank does not charge people fees to cash your checks. I complain to the manager. She was a total rude snotty b____!!! I will never do business with a bank that charges people to cash the checks I have written them. they should charge the account holder the fees if they’re going to charge fees. I bet that would change everybody’s tunes.